About This Guide

The Interactive Session Recorder Installation Guide provides information including:

  • Overview of the Interactive Session Recorder (ISR)
  • Hardware/Software Requirements/Recommendations
  • ISR Software Installation Procedures
  • Post-install and Verification Procedures
  • Making the First Call
  • FACE API Installation Procedures
  • Additional Advanced Topics (Appendices)

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Related Documentation

The following table describes the documentation set for this release.

Document Name Document Description
ISR Release Notes Contains information about new ISR features, fixes, and known issues.
ISR Installation Guide Provides an overview of the ISR, hardware/software requirements and recommendations, storage considerations, pre-installation information, installation procedures, post-install verification procedures, making the first call, and additional advanced topics about the ISR.
ISR User Guide Contains information about using the ISR Dashboard for all levels of users. Provides information about viewing, playing, deleting recordings, running reports, and managing user profiles.
ISR Administrator Guide Contains information about using the ISR Dashboard for the Administrator level user (Super User, Account Administrator, Tenant Administrator). Provides information about creating and managing accounts, routes, and users. Also provides information about configuring the ISR, running reports, viewing active calls, and securing the ISR deployment.
ISR API Reference Guide Contains information about ISR FACE API, Recording File Types/Formats Supported, Return Codes, and Troubleshooting.
ISR Monitoring Guide Provides provisioning, configuration and test instructions for the NET-SNMP implementation to monitor all ISR component hosts.
ISR Security Guide Contains information about security considerations and best practices from a network and application security perspective for the ISR product.