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Interactive Session Recorder Installation Guide
Release 6.4
F29534-01
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Contents
Title and Copyright Information
About This Guide
My Oracle Support
Revision History
1
Overview
About the
ISR
Session Recording Client Support
2
Hardware/Software Requirements
Hardware
Minimum Virtual Machine Resource Configurations
Networking Considerations
Red Hat Kernel Compatible Support
Installation Prerequisites
ISR
Dashboard Requirements
Supported Codecs
Sample Implementation Diagrams
3
Installing the ISR Software
ISR
Software
Installing the ISR Components
Installing the ISR Index
Installing the ISR RSS
Installing the ISR Dashboard
Configuring Recording Capacity
Configuring the Timezone on an ISR
4
Post-Install Verification and Configuration
Verifying Connectivity Between the RSS and the Index
Testing Connectivity
Logging Into ISR Dashboard
Configuring the ISR for Recording a Call
Add Site for RSS Server
Add the RSS to a Site
5
Setting up a Test Call
Configuring a Route
Setting Up a Softphone
Installing the Softphone
Configuring the Softphone
Making the First Call
Before You Begin
Verifying Call Recording/Playback Using the Dashboard
6
Deploying and Configuring ISR FACE API
Deploying ISR FACE API
Installing ISR FACE API
Configuring FACE API Reduced Security
7
Upgrading the
ISR
Upgrade Prerequisites
Upgrading the
ISR
Index
Upgrading the
ISR
RSS
Upgrading the
ISR
Dashboard
Upgrading the
ISR
FACE API
A
Oracle Public Yum Repository Configuration and Offline Installation Pre-Requisites
Third-Party Dependencies for Offline Installation
Distributed MySQL RPMs
Configuring
ISR
Recordings For Encryption Using Third-Party Software
B
Configuring an NFS Share For Archival
Troubleshooting
C
Configuring Circular Replication
Configuration Instructions
Configuring Database Failover
D
ISR
RMC
Testing the RMC Converter
ISR
RMC License
Assigning RMC Conversion to Specific Locations
E
ISR Troubleshooting and Customizations
Log Collection Scripts
vSphere Hypervisor
Index Virtual Machine
Dashboard Virtual Machine
Multiple Partition Support
F
Selective Call Recording SIPREC
SIPREC for Active Recording
Preserve SIPREC with SIP REFER Header
Configuring SIPREC
G
Creating a Virtual Machine
Configuring a VMware Enterprise vSphere Hypervisor (ESXi)
What is vSphere Hypervisor?
Virtual Machine Default Resource Configurations
Installing vSphere Hypervisor
Configuring vSphere Hypervisor
VMware vSphere Client
What is vSphere Client?
Installing vSphere Client
Getting the vSphere Hypervisor License
Applying the VMware vSphere Hypervisor License
Configuring your vSphere ESXi Host
Assigning Network Time Server
Configuring Additional Networks
Configuring the Local Network
Configuring the VoIP Network
Configuring the Data Network
H
Creating an Oracle Linux Virtual Machine
Deploying the Oracle Linux Virtual Machine
I
Mounting the NFS Server to the RSS
J
Installing Oracle Linux 7 On a Bare-Metal Server
K
Configuring Automatic Start of the VMs