Dashboard Virtual Machine

Q. How do I log in to the ISR Dashboard?

A. Perform the following:

1. Open your Internet Web browser.
2. Enter the IP address of the ISR. For example:

   http://172.54.66.7

   The Login page displays.

3. Enter your email and password, respectively, in the Email and Password fields.

   Note:

   When logging into the ISR Dashboard for the first time, you are required to enter new email and password credentials, and then again every 90 days.

   Q. How do I find the version of the ISR Dashboard?

   A. The ISR Dashboard version number is shown on the bottom border of all pages in the graphical user interface (GUI).

   Q. How do I troubleshoot problems with the web interface on the Dashboard VM?

   A. A common error during Dashboard deployment leaves the Dashboard unable to connect to the Index VM database. If browsing to the Dashboard IP results in the display of a "500 Internal Server Error" message (for example, in Chrome HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.), the error should be described in the Dashboard application log.

   To access the application log:

4. Access the Dashboard VM shell.
5. Enter less /var/www/dashboard/current/log/production.log.
6. Enter G to scroll to the bottom of the log.
7. Scroll up the file looking for the following lines:

   Status: 500 Internal Server Error
   Can’t connect to MySQL server on ‘169.254.1.50’ (113)

8. Enter q to exit.
9. Enter ping 169.254.1.50.
10. If the following appears:

    PING 169.254.1.50 (169.254.1.50) 56(84) bytes of data
    From 169.254.1.50 icmp_seq=2 Destination Host Unreachable.

    <Ctrl> C to discontinue the ping and check the network service status and connections on the Index host’s eth1 interface.