Verifying Call Recording/Playback Using the Dashboard

After making a call with your phone equipment or softphone, you can verify that the call recording was successful by playing back the call using the ISR Dashboard. Use this procedure to verify that the RSS has stored your recording.

Note:

Before playing recordings, ensure your browser has a default media application that plays audio files with a .wav format and that your speaker/microphone is turned ON. For more information about the software requirements and recommendations for playing recordings, see ISR Dashboard Requirements.

To verify the call recording/playback:

1. From the Main Menu, click Recordings. The following page displays.
   

   This page displays the test recording you just made on the first call to the RSS.

   Click on the recording entry to bring up the Recording Details page. This displays details about the recorded session and its recorded segment(s) and allows you to select the Play icon at the top of the Segment 1 tab to play the recording from the details page.

   If the recording does not appear in the dashboard, review the RSS recorder.log.

   If the recording appears in the Dashboard but does not play, ensure your media application is installed. Dashboard logging can be found on the Dashboard VM in /opt/isr/logs/dashboard/production.log.