About the ISR RMC

The ISR records sessions in several RTP codecs and handles the conversion and playback of most codecs using the RMC. This RMC is automatically installed as part of the RSS installation and runs on its own license. Contact your Oracle sales representative for more information about obtaining the RMC license.

The ISR RMC is a media converter that converts recordings from RTP packet data (“.rpdd” formatted files) to Pulse Code Modulation (PCM) wave files (.wav formatted files), for playback by the ISR Dashboard. It allows the ISR to record calls from multiple codecs, including G.729, g.711 mulaw, g.711, alaw, and g.722. Consult the ISR Release Notes for a complete list of RTP codecs currently supported on the ISR.

In previous releases, the location configurations through the ISR Dashboard were associated only with archiving - the moving of recorded files and updating of the recording information in the database. Now each location also has an RMC configuration to define which RMC has access to the files at that location. When a user plays a recording that is in raw RTP format (.rpdd formatted file), the dashboard makes a request to the RMC converter set for that file's location. Once the RMC converter is finished transcoding (to .wav format), the browser's media player plays the file.