Contents

List of Figures

List of Tables

Title and Copyright Information

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Preface

• Audience
• Documentation Accessibility
• Customer Support
• Improved Process for Oracle Retail Documentation Corrections
• Oracle Help Center (docs.oracle.com)
• Conventions

1 Franchise Overview

2 Manage Franchise Customers

• Add a Franchise Customer Group
• Add a Franchise Customer
• Update Franchise Customers and Franchise Customer Groups
• Delete Franchise Customers and Franchise Customer Groups
• Upload Changes

3 Manage Franchise Costs

• Template
• Up Charges
• Create a Franchise Cost Template
  • Add Up Charges to a Franchise Cost Template
• Manage a Cost Template
  • Search for a Franchise Cost Template
    • Search for a Franchise Cost Template Through the Basic Search Criteria
    • Search for a Franchise Cost Template through Advanced Search Criteria
  • Edit a Franchise Cost Template
• Franchise Cost Relationships
  • Add Cost Relationships
  • Edit Cost Relationships
• Manage Deal Pass Through
  • Add a Deal Pass Through Definition
  • Update a Deal Pass Through Definition
  • Delete a Deal Pass Through definition
  • Upload Changes

4 Franchise Orders

• Franchise Order
• Items
  • Items - Actions Menu and Icons
  • Franchise Order Transfers
• Bill to Address
• Franchise Order Toolbar
• Create a Franchise Order
• Add Items to a Franchise Order
  • Add an Item or Reference Item
  • Add a Complex Buyer Pack Item
  • Add a Parent Item
  • Add an Item List
• Manage a Franchise Order
  • Search for a Franchise Order
    • Search for a Franchise Order Through the Basic Search Criteria
    • Search for a Franchise Order Through Advanced Search Criteria
  • Results
  • Franchise Order Search Toolbar
  • Edit a Franchise Order
  • Edit Items on a Franchise Order
  • Recalculate Franchise Orders
  • Cancel a Franchise Order

5 Franchise Return

• Return Merchandise Authorization (RMA)
• Items
  • Items - Actions Menu and Icons
• Franchise Return Toolbar
• Create a Franchise Return
  • Add Items to a Franchise Return
• Manage a Franchise Return
  • Search for a Franchise Return
    • Search for a Franchise Return Through the Basic Search Criteria
    • Search for a Franchise Return Through Advanced Search Criteria
  • Edit a Franchise Return
    • Edit Items on a Franchise Return
    • Apply a Mass Update for Items on a Franchise Return
  • Cancel a Franchise Return