Support
If you have a question about using Oracle Preconstruction that you cannot resolve with information on Oracle Help Center or the in-app Help, visit the Construction and Engineering Support Portal.
First time users can create an account at the Construction and Engineering Support Portal by clicking on Sign In/Sign Up or by going directly to https://cegbu.custhelp.com/app/createContact. After signing up, log in to start using the portal.
To learn more about getting support, review the Related Topics below.
Support Phone Numbers
Australia
- Products: Preconstruction
- Phone: 1300 604 077
- Hours: Monday - Friday, 8:00am - 7:00pm (Australian Eastern)
New Zealand
- Products: Preconstruction
- Phone: 0800 003 091
- Hours: Monday - Friday, 8:00am - 7:00pm (Australian Eastern)
Canada/United States
- Product: Preconstruction
- Phone: 1-866-482-7669
- Hours: Monday - Friday, 8:00am - 5:00pm (Central)
Access to Oracle Support
Oracle customers that have purchased support have access to electronic support through Support Cloud. Contact Oracle Global Customer Support at https://cegbu.custhelp.com/, or give us a call using the support phone number for your region.
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info. If you are hearing impaired, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs.
Related Topics
How to Raise a Service Request (SR)
How to Log In or Register on the Support Portal
How to Review and Update Service Requests (SRs)
User Access Levels & Adding New Users
Last Published Wednesday, March 6, 2024