Support

If you have a question about using Oracle Preconstruction that you cannot resolve with information on Oracle Help Center or the in-app Help, visit the Construction and Engineering Support Portal.

First time users can create an account at the Construction and Engineering Support Portal by clicking on Sign In/Sign Up or by going directly to https://cegbu.custhelp.com/app/createContact. After signing up, log in to start using the portal.

To learn more about getting support, review the Related Topics below.

Support Phone Numbers

Australia

Products: Preconstruction
Phone: 1300 604 077
Hours: Monday - Friday, 8:00am - 7:00pm (Australian Eastern)

New Zealand

Products: Preconstruction
Phone: 0800 003 091
Hours: Monday - Friday, 8:00am - 7:00pm (Australian Eastern)

Canada/United States

Product: Preconstruction
Phone: 1-866-482-7669
Hours: Monday - Friday, 8:00am - 5:00pm (Central)

Access to Oracle Support

Oracle customers that have purchased support have access to electronic support through Support Cloud. Contact Oracle Global Customer Support at https://cegbu.custhelp.com/, or give us a call using the support phone number for your region.

For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info. If you are hearing impaired, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs.