Litigious Risk Details

Litigious Mail Hotspot Details

When you click on a hotspot, the following information is displayed for a potential litigious mail.

Header Section

In the header, the following information displays:

Mail Number: The unique alphanumeric mail identification code from the source application.
Risk Indicator: Identifies whether a risk was identified for the selected mail. Choices include: Risk identified, and No risk.

In the body, the following information displays:

Subject: The title of the litigious risk identified in the mail. For example, Forklift hazards.
From: Sender of the mail.
To: The mail's recipient.
Sent: The date and time that the mail was sent.
Mail type: A predefined category that the mail can be associated with. For example, Design Advice.
Keywords: The keywords included in the content that resulted in the mail being flagged as a litigious risk.
Topics: The topics included in the content that resulted in the mail being flagged as a litigious risk.
Sentiment: A color-coded emoji to indicate the overall sentiment expressed in the mail as follows:
- Red indicates negative sentiment
- Green indicates positive sentiment
- Grey indicates neutral sentiment
Severity: The overall severity of mail as follows:
- Red indicates high severity
- Amber indicates medium severity
- Green indicates low severity
Risk identified: Indicates whether a risk was identified (Yes or No), and how the risk was identified. For example, By CIC.
Your colleagues feedback: The number of colleagues who did and did not identify the issue as a risk.

You can perform any of the following actions:

In the Your feedback:field, indicate whether you perceive the issue in the mail as a potential litigation risk. Select any of the following options: Risk or No Risk. Your feedback will be used to train CIC Advisor to learn and improve the accuracy of it's predictions.
Click View Mail to review the mail in the source application.