Change Risk Details of Field Issue
When you click on a hotspot, the following information is displayed for a mail with a potential risk of change request identified on the field for your project.
Header Section
In the header, the following information displays:
- Mail Number: The unique alphanumeric mail identification code from the source application.
- Risk Indicator: Identifies whether a risk was identified for the selected mail. Choices include: Risk identified, and No risk.
Body Section
In the body, the following information displays:
- Subject: The title of the change risk identified in the mail. For example, Design change required for windows.
- Assigned To: The name of the organization associated with the identified issue.
- Sent: The date and time that the mail was sent.
- Issue type: A category that the mail can be associated with. For example, Incomplete work.
- Area/Location: The geographical location where the issue was identified.
- Issue Status: The current status of the issue. For example, In dispute.
- Probable cause: The reason for being identified as a potential change risk on the field.
- Keywords: The keywords included in the content that resulted in the mail being flagged by CIC Advisor as a change risk. For example, issue, acceptable.
- Likelihood: The likelihood of occurrence of the change risk. Choices include: All (default), High, Medium, and Low.
- Impact: The potential impact identified from the change risk:
- Red indicates a high risk
- Amber indicates a medium risk
- Green indicates a low risk
- Grey indicates no impact
- Sentiment: A color-coded emoji that indicates the overall sentiment expressed in the mail as follows:
- Red indicates negative sentiment
- Green indicates positive sentiment
- Grey indicates neutral sentiment
- Risk identified: Indicates whether a risk was identified (Yes or No), and how the risk was identified. For example, By CIC.
- Your colleagues feedback: The number of colleagues who did, and did not identify the issue as a risk.
You can perform any of the following actions:
- In the Your feedback:field, indicate whether you perceive the flagged issue as a potential change risk. Select any of the following options: Risk or No Risk. Your feedback will be used to train CIC Advisor to learn and improve the accuracy of it's predictions.
- Click View Mail to review the mail in the source application.
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Last Published Thursday, December 7, 2023