Change Risk Details of Field Issue
When you click on a hotspot, the following information is displayed for a mail with a potential risk of change request identified on the field for your project.
Header Section
In the header, the following information displays:
- Mail Number: The unique alphanumeric mail identification code from the source application.
- Risk Indicator: Identifies whether a risk was identified for the selected mail. Choices include: Risk identified, and No risk.
Body Section
In the body, the following information displays:
- Subject: The title of the change risk identified in the mail. For example, Design change required for windows.
- Assigned To: The name of the organization associated with the identified issue.
- Sent: The date and time that the mail was sent.
- Issue type: A category that the mail can be associated with. For example, Incomplete work.
- Area/Location: The geographical location where the issue was identified.
- Issue Status: The current status of the issue. For example, In dispute.
- Probable cause: The reason for being identified as a potential change risk on the field.
- Keywords: The keywords included in the content that resulted in the mail being flagged by CIC Advisor as a change risk. For example, issue, acceptable.
- Likelihood: The likelihood of occurrence of the change risk. Choices include: All (default), High, Medium, and Low.
- Impact: The potential impact identified from the change risk:
- Red indicates a high risk
- Amber indicates a medium risk
- Green indicates a low risk
- Grey indicates no impact
- Sentiment: A color-coded emoji that indicates the overall sentiment expressed in the mail as follows:
- Red indicates negative sentiment
- Green indicates positive sentiment
- Grey indicates neutral sentiment
- Risk identified: Indicates whether a risk was identified (Yes or No), and how the risk was identified. For example, By CIC.
- Your colleagues feedback: The number of colleagues who did, and did not identify the issue as a risk.
You can perform any of the following actions:
- In the Your feedback:field, indicate whether you perceive the flagged issue as a potential change risk. Select any of the following options: Risk or No Risk. Your feedback will be used to train CIC Advisor to learn and improve the accuracy of it's predictions.
- Click View Mail to review the mail in the source application.
Related Topics
Change Risks Identified from Field Issues
Change Risks Identified by Totals and Issue Types
Change Risks Identified by Cause
Field Issues Filters Pane of the Change Risks Page
Last Published Thursday, December 7, 2023