5 Troubleshooting

This section list the error messages known to OPI that will help you to resolve the errors with OPI handling.

Table 5-1 Known Error Messages

Error Message Resolution

Web API: The card department : XX didn’t setup properly

Check the card type from OPI and ensure it is configure correctly in SPMS Administration module.

XX = the card type defined by OPI

Web API: Unauthorized

Invalid login or web API token, re-login the program.

Web API: The card is expired before the guest dis-embark

Payment card provided has expiry before disembarkation date.

Web API: Internal server error

Contact Oracle Support for assistance.