5 Check-In Wizard Functions

The CIW function facilitates a quick and effective check-in, and record passenger’s information at the same time.

The presentation of the screen may vary depending on the parameter defined in Advance QCI, Wizard - Show Upon Startup.

Check In Guest with CIW

The CIW is a check in process comprises of six screens.

Welcome Screen

Figure 5-1 Check In Wizard

The Welcome Screen is the first of the six processes in CIW. It provides you a guest information look up, by scanning a barcode, swiping or scanning a passport through a passport reader or search by cabin, booking number or name.

Search Guest Using Scan Barcode

Scan the document barcode with the barcode scanner, or manually enter the external code in the field below the scan barcode image, and then click Enter.

The passenger’s information are displayed in process 2. Select Guests. In the event where the external number is not found, then a warning messages “Guests not found. Please try again” will prompt.

Search Guest Using Swipe Passport

Swipe the passport through the passport reader. The passenger’s information will be displayed in process 2. Select Guests. In the event where the passport number is not found, then a warning messages “Guests not found. Please try again” will prompt

Search Guest Using Cabin, Booking Number or Name

1. At the Welcome Screen, click either the Cabin, Booking or Name icon, and enter the corresponding information into the respective field.

2. Click Next. The passenger’s information are displayed in process 2. Select Guests. In the event where the passport number is not found, then a warning messages “Guests not found. Please try again” will prompt.

Selecting a Guest

The Select Guests screen is the second of the six processes in CIW. It displays the earlier searched guests that are due to embark, and below section describes the usage within the Select Guests screen.

Figure 5-2 CIW — Select Guests

Table 5-1 Select Guests Screen Field Definition

Field Name	Descriptions
Guest	Indicates whether the guest account is selected or not, and by default it is shown as Selected.
Payer	Indicates whether the guest is a payer for the account.
Cabin	Displays the cabin number assigned.
First Name	First Name of the guest.
Last Name	Last Name of the guest.
Booking/Folio Number	Displays the guest booking number and is default to RES_BOARDCC_EXT field. The guest folio number is the user defined field, for example RES_ACC.
Pay	Displays the payment method use.
DOB	Displays the guest date of birth.
Age	Displays the age of the guest.
Loyalty	Displays the discount category entitled during the cruise.

Selecting a Guest to Select/Deselect a guest account

To select/deselect the guest, click the icon in the Guest column. Multiple selection is permissible when selecting guests to check in.

Adding Guest to Check-In

Additional guest may be added to the selection list using the Add Guest function. Upon clicking the Add Guest, the system returns to the Welcome screen, enabling you to add a guest to the list, by repeating the earlier process.

Selecting/Deselecting a Payer

• To deselect a payer from the guest account, click the Dollar symbol under Payer column. This will remove the symbol from the column.

• To select a payer for the account, click the blank space in the Payer column to turn on the Dollar symbol.

If the account has a routing instructions, the payer account will have the Dollar symbol under Payer column, and the guest he/she is paying for will be blank in Payer column and a letter R in Pay column.

The system always process the first payer on the grid, and next is when more than one payer account is selected before it processes the non-payer account.

Figure 5-3 Payer Routing Selection

Promotion Eligibility

If the guest is entitled to a promotion, a Promotion Eligibility Notice will prompt, requesting for an Authorization from the user. If the sign-on user is assigned with the user security rights #4510 – Allow Authorize RCL Check-In Hard Stop, the user can immediately authorize/reject the eligibility. If the sign-on user does not have the above user security right, then further authorization from a supervisor level is required.

Figure 5-4 Promotion Eligibility Notice

Guest Messages

The system prompts the following when there is a message waiting to be delivered to the guest. The Message Notice prompt is set off in Guest Message Delivery mode, 1 – Deliver at Advance ACI Wizard.

• If the guest have undeliverable messages, a Message Notice shall prompt, requesting for an authorization to mark the message as delivered. If the sign-on user is assigned with the user security right #4510 – Allow Authorize RCL Check-In Hard Stop, the user can immediately authorize/reject delivery of the message.

• If the sign-on user is a regular user, then further authorization from a supervisor level is required.

Figure 5-5 Guest Message Notification

• If the message is a warning notice that prevents the guest from embarking, then check-in is prohibited.

Figure 5-6 Guest Message Warning Prompt

Checking In Selected Guest

Once the guest is selected and the Continue is clicked, the system automatically navigate to the next process, which is the Immigration Screen. If the system found the booking to be a duplicate, check in is not permissible until the duplicate booking is resolved.

Check-In Multiple Guest

To check-in multiple selected guests,

1. Mark the guests to check in.

2. Click Continue and the system automatically navigate to the next process, which is the Immigration Screen.

Edit/View a Check-In Guest

Viewing/editing of the guest account, or print a set sail pass after the guest has checked-in is possible with Check-In Wizard, and this feature is available in Select Guests screen

To edit/view guest account

1. Repeat the steps in Welcome Screen. On Select Guests screen, guest that has checked-in are highlighted in green.

2. Click the Booking/#Folio field to edit or view the account.

3. Choose one of the option when prompt.

   • View: Does not permit you to change any of the guest details.

   • Edit: You are allowed to edit the guest details, and save the changes in a later process.

   • Print: This function prints the Set Sail pass to the report printer assigned in General Setup, Hardware.

4. If View is selected, this does not allow you to change the guest details. If Edit is selected, the system automatically navigates to the Immigration Screen with editable fields enabled.

5. Update the guest details, and click Next to update the Visa requirements, if any.

6. Continue to click Next until process 5. Photo screen.

7. Click Save.

Edit/View a Check-In Guest Payment

To edit/view a checked-in guest payment method,

1. Repeat process from the Welcome Screen. The guest that has checked-in are highlighted in green on the Select Guests screen.

2. Click the Payment Type in Pay column to edit or view the account. The system automatically navigate to process 4. Onboard Account screen.

3. Click either the Credit Card, Cash or None image to change the payment type.

4. Click Save to save the changes. You can add or remove a routing assignment in this section. See Routing Assignment for steps on how to add/remove a routing.

Immigration

The Immigration screen is the third of the six processes in CIW, and has two section; one that captures the guest personal details and a Visa screen that stores the travel visa information. Typically, this information’s are uploaded during data import, and you are allowed to manipulate certain data based on the travel rules defined in Travel Rules Setup.

Before you can check in the subsequent guest, you must first complete the Immigration information and Onboard Account of the first guest. The system repeat this process until the last guest is updated, then only move to the next process, which is Photo.

Table 5-2 Immigration Screen Field Definition

Field Name	Descriptions
First Name, Middle Name, Last Name	First and Last Name of the guest and these fields is non-editable. Information auto-populate when travel document is swiped. if login user is supervisor (#4510), then he / she is allowed to edit the first and last names on the immigration screen. if login user is NOT a supervisor, then the first and last names are NOT editable, but there is an edit button for a supervisor to swipe and it makes the first/last name editable.
Chinese First Name, Last Name	Chinese First and Last Name of the guest and these fields is editable and mandatory when it matches the nationality defined in parameter, Advance QCI - Wizard - Nationalities With Chinese Names. Travel document information auto-populates when scanned with 3M passport scanner.
Nationality	Information populates during passport swipe, and the field is non-editable unless “Manual” is clicked, which enables the drop-down selection list.
Document Type	Information populates during passport swipe. The selection list on the drop-down list is based on selected nationality and conditions defined in Travel Rules Setup.
Document Number	Information populates during passport swipe, and field is editable or mandatory depending on the conditions defined in Travel Rules Setup.
Date of Birth	Information populates during passport swipe, and the field is non-editable unless the “Manual” button beside Nationality is clicked.
Expiry Date	Information populates during passport swipe, and field is editable or mandatory depending on the conditions defined in Travel Rules Setup.
Birth Cert state	Information populates during passport swipe, and field is editable or mandatory depending on the conditions defined in Travel Rules Setup. For US Citizens, select the US States from the drop-down list.
Gender	Information populates during passport swipe, and field is editable or mandatory depending on the conditions defined in Travel Rules Setup.
Photo ID Type	Field is editable or mandatory depends on the conditions defined in Travel Rules Setup.
Photo ID State	Field is editable or mandatory depends on the conditions defined in Travel Rules Setup.
Country of Birth	This is a mandatory field.
Country of Residence	This is a mandatory field.
Emergency Contact Name	This is a free text field.
Emergency Phone	This is a mandatory field, and the minimum number is seven digits. Sequential and repeating numbers are not acceptable.
Copy to All	Function copies inputted number to other guests if multiple guest is chosen.
Ship Email.	This field is enabled with parameter, Advance QCI, Wizard Show Ship Email Address. The user must have access rights 4689 – Allow to Change Email address.
Exclude From Quick Billing Printing	This field is enable with parameter, Advance QCI, Wizard Show Quick Billing Printing Option. The user must have access rights 4688 – Allow to Change Quick Billing Printing Option.
National ID	National ID number of contact person
FIN Number	Foreign Identification number
Notice and Consent	Mandatory field. Indicates that passenger accepts the Notice and Consent terms.

Some of these fields are mandatory and will be validated when you click Next. The examples are as follows:

Date of Birth

Figure 5-7 Year Setting Affecting Travel Documents

• If the PC Regional Setting year is set to 2-digit year format, the system prompts for confirmation for the correct year. Select the correct year to update.

Figure 5-8 Year Setting Affecting Guest Age

• If the changed date is within the minor age group or vice versa, you will receive another prompt requesting for SeaPass Card to be reprinted.

Expiry Date

• Similar to Date of Birth, the system validates the expiry year based on the PC Regional Settings.

• If the selected document type is a Passport, the system validates the expiry date based on the following parameter in Advance QCI;

• Passport Expiry Validation.

• Passport Expiry Validation Disembark Date In Day.

• Passport Expiry Validation Disembark Date In Month.

• Passport Expiry Validation Hard Stop.

• Passport Expiry Validation In Day.

• Passport Expiry Validation In Month.

Emergency Phone

Repeating numbers or numbers in sequential is not accepted as Emergency Phone number, for example 12345678 or 1111111

Notice and Consent

The system prompts a warning message if this check box is uncheck and prevents you from continuing. Click OK to return to previous screen.

Adding Visa Information

On the Visa section, the required Visa Type is dependent on the Travel Rules Setup.

Figure 5-9 Visa Requirements

Table 5-3 Visa Screen Field Definition

Field Name	Descriptions
Visa Type	Field is editable or mandatory depends on the conditions defined in Travel Rules Setup.
Other	Free text field
Additional Information	Free text field
Is this guest departing US within 8 hours?: Yes/ No	Field is editable or mandatory depends on the conditions defined in Travel Rules Setup. By default, Yes is checked.
Refresh	Button reset the screen to default selection.
Copy to All	Function copies inputted number to other guests if multiple guest is chosen.
Address 1 / 2, City, State and Zip	Field editable when the user select ‘NO’ at ‘Is this guest departing US within 8 hours?’. Zip code must not be less than 5 digits.

Entering Visa Information

1. Select from the drop-down list the type of Visa.

2. Use the Other field to enter the Visa Number and Additional Info field for other information.

Entering Post Debark US Address

1. On the ‘Is this guest departing US within 8 hours?’, select No.

2. Fill in the US Address, City, State and Zip code.

3. Click Next to continue.

Onboard Account

The Onboard Account screen is the fourth of the six processes in CIW, and it stores the guest payment type, with the selected payment type indicated with a green checkmark on the icon.

• Payment type can be easily changed by clicking on the image.

• If the guest has a registered credit card, the card details are displayed below the card section with its credit card number being masked.

• It also permits you to route an account to the guest.

Figure 5-10 Onboard Account

Updating the Credit Card Details

To update or swipe the card for details,

1. Click the Credit Card image.

2. Swipe the credit card on the reader, or manually enter the credit card number, name and expiry date.

3. Clicking Clear will reset the information entered.

4. If the card name or credit card number registered online differ from the card, the system will prompt a Change Notice.

   Figure 5-11 Credit Card Change Notice

   
   
   
5. Click Yes to overwrite the information with the latest, or No to retain current information and disable previously registered credit card. If the credit card is registered twice, you will be prompted with message “This credit card is already registered in the system. Please use another credit card”.

   Note:

   The above validation requires parameter ‘General’,’Check Credit Card Registration’=1

Dynamic Currency Conversion (DCC) Handling

The Check-In Wizard supports Dynamic Currency Conversion (DCC) as part of the credit card payment type. When the guest uses a foreign based credit card, they have an option to choose whether to use the home base currency or dynamic currencies during settlement. This handling requires parameters ‘General’, ‘Enable Credit Card DCC’=1 and ‘General’, ’DCC Base Country’=NULL, and default the ‘DCC Enabled’ to Yes.

To opt in a settlement using Dynamic Currency Conversion

1. Click the Credit Card image.

2. Swipe the credit card through the card reader or manually enter the credit card number, name and expiry date, and click Next.

By default, the Ship currency is checked. Select a Currency Type when prompt, and click OK to save.

Selecting Other Payment Type

In the event where the payment type is Cash,

1. Click the Cash image to select.

2. Click Save to save the changes.

If no payment type is specified,

1. Click the None image. This sets off a prompt, “You have selected NONE as payment method, do you want to continue?”.

2. Click Yes to proceed to the next step, or click No to return the current screen.

Figure 5-12 DCC Handling

Routing Assignment

The Routing function is enabled when the current selected guest is the payer.

To route an account to current guest

1. On the Onboard Account screen Pays for section, search the buyer’s last name or cabin number.

2. On the searched list, click the Guest column to select the account, and this changes the color from red to green.

3. Click Save to save the routing.

If more than one guest is selected in Select Guests screen, the system returns to the Immigration screen automatically, allowing you to complete the next guest information and payment option.

Figure 5-13 Onboard Account Routing

Photo

The Photo screen is the fifth of the six processes in CIW. It stores a copy of the guest photo captured with the live camera attached to the PC. This function requires parameter, ‘Quick Check In’, ‘Take Photo Before Checkin’=1.

With the above parameter, taking a picture is mandatory before you can proceed to the next step when a camera is detected to be working, and you will be prompt with message ‘Guest photo must be taken before you can continue’. If no camera is detected, or the camera is not working, then photo taking it is not required.

Saving Live Photo to Guest account

1. At the guest list, click the Camera icon under Click column of the guest you wish to capture the photo. Photo taken is displayed in the Saved column.

2. To retake the picture, repeat step 1.

3. If the camera becomes non-responsive, click the Reset Camera.

4. Click Complete Check-In to save the photo and you will be navigated to the Finish screen with lists all successfully checked-in guests shown on screen.

Figure 5-14 Photo Screen

Start Again

The Start Again allows you to reset the earlier selection and return to the Welcome screen without checking in the guest.