1 Document Return Function

This section describes the usage of Document Return module.

Using Document Return Function

To launch the Document Return module, double-click the shortcut at the OHC Launch Panel.

Figure 1-1 Document Return


This figure shows the Document Return window, along with the total guest count and number of document returned/not returned.

At the Document Return screen, you will see a statistic count of the document returned or withheld. Clicking the Re-Calculate button will refresh the statistics.

Returning Passport Using Card Reader

At the end of the cruise, you must return all the passenger’s passports during disembarkation.

To do so,

  1. Obtain the passenger’s cabin number and retrieve the passport from the passport repository.

  2. Login to the Document Return module.

  3. Swipe the guest board card through the card reader once to update the system that you have returned the Passport.

  4. Swiping the passenger board card again will set the document status to ‘Passport already returned’.

Returning Passport Using Faulty Card Reader

If you return a passport by swiping an invalid board card or swiping it through a faulty card reader, you will receive a system prompts “Guest does not exist” in the Document Return screen. In such case, you can manually update the status using below steps.

  1. Repeat 1 to 3 of Returning Passport Using Card Reader.

  2. When it shows the Guest does not exist, double-click on any area within the yellow box to launch the passenger/crew list.

  3. At the Show Guest and Crew Document Not Returned window, select Only Passenger.

  4. Double-click the passenger name to set the status as Passport returned.

    Figure 1-2 Document Return Passenger List


    This figure shows the passenger's list window when guest cannot be detected during the card swipe.

  5. Click Close to return to the main screen. This will de-list the selected passenger name from the list.

Returning a Passport to an Unsettled Account

If you have the parameter to check the guest open balances before returning the passport, the will prompt a warning and prohibit you from returning the passport. The guest must settle their account before you are allowed to proceed. See Appendix for parameter name and value.

Figure 1-3 Open Balance Warning


This figure shows the open balance warning when you attempt to return a passport to guest that has an open balance.

Viewing Passenger Document Status

You can also view and reset the document return status from the guest account in Management module.

Figure 1-4 Document Status In Management Module


This figure shows the document status in Management module.

  1. In the Management module, navigate to Cashier, Guest function.

  2. Swipe the passenger board card or look up the guest account by name/cabin number.

  3. Select the account from the guest list and navigate to More Guest Info tab.

  4. The document status is shown in the Document Return section.

  5. To reset the status to not returned, click Delete.