4 Forgot Password

The Forgot Password is a password reset feature. This feature is only available in Launch Panel Login screen.

Setting Up Password Reset

  1. Login to Administration module.

  2. Select Database Parameter, Promo group and define the SMTP settings in the following parameters:

    • SMTP Server IP Address

    • SMTP Server IP Port

    • Sender Name

    • Sender Email Address

    • SMTP Require SSL. Depends on organization requirement

    • SMTP Server Require Login Authentication. If parameter enabled, define the following:

      • SMTP User Name

      • SMTP User Password

  3. In the Launch Panel, select User Security. Define the Email address for the login user. See Figure 3-4.

Password Reset Feature

  1. At the Launch Panel application window, click the Options button.

    Figure 4-1 Launch Panel Forgot Password


    This figure shows the field where you click to request for password reset.

  2. Click the Forgot Password button. You are require to enter the user login ID and email address that matches the email defined in user login account.

    Figure 4-2 Forgot Password Account Credential


    This figure shows the input window where user credentials is entered.

  3. Click the Send button. The system will prompt an “Invalid Email Address” message if the email address does not match. If the email matches, you will receive a temporary password and a notification message “An email with instruction how to reset your password has been sent EMAIL ADD” shall prompt.

  4. The old password is no longer valid once a request for a password reset is triggered. Enter the temporary password at the Login window and click Login.

    Figure 4-3 Sample Password Reset Notification Template


    This figure shows an example of email notification on password reset.

  5. The system prompts for password to be changed. Click OK and proceed to change the password.