Working with Tiered Rates

Prerequisites for Rate Tiers

Tiered Rates gives you the ability to configure and sell rates by Length of Stay or Tiers.

Between 2 and 5 rate tiers can be configured for your property in Rate Management OPERA Controls. As the tiers are configured, the next tier set automatically defaults to the start day of +1 from the end day of the last tier. For example, if tier 1 is configured from 1 -5 days. Tier 2 automatically starts from day 6 by default and you cannot edit it unless the first tier end date is altered.

The extended-stay concept of Rate Tiers is usually "the longer the guest stays, the lower the rate the guest pays".

Example: A guest with a reservation stay within Tier 1 only (1 -5 nights) would pay a rate of $180 per night; whereas a reservation that extends into the second length of stay tier (6-15 nights) would pay a rate of $160 per night, commencing from the first night of the stay.

You can close or open the availability of certain tiers by placing a Min. Stay Through restriction or a Max Stay Through restriction at the Rate Definition level. Any restriction placed at the Rate Definition level is applicable to all pricing schedules, and thus tiers within that rate code.

Example: If Tier 1 equals 1-5 nights, and a 3-night Min. Stay Through restriction is set at the Rate Definition level, OPERA Cloud does not allow you to sell one-night stays and two-night stays for that rate code but will allow you to sell three-night stays and greater for that rate code.

Configuring Tiered Rates

To create a tiered rate code, you must check the Tiered Rates check box on the Rate Code Type panel.

The configured tiers are displayed in the Pricing Schedules panel. For example, if 2 stay tiers are configured, only 2 tiers are visible in the Pricing Schedules panel. You can add the tier pricing schedules either by date ranges or seasons.

Note:

When creating the pricing schedule for tiered rates, the Market, Source and Package fields do not appear on the Pricing Schedules panel; this is to ensure that the compiling of statistics and posting of package allowances is correct and imbalances do not occur.

Note:

OPERA Cloud prevents you from changing an existing standard rate to a tiered rate. Therefore, all rates that have at least one standard Pricing Schedule configured will cause the Tiered Rates check box on the Rate Code Type panel to be unavailable for selection.

The Base Rate fields (available when Base Rate OPERA Control is active) are removed for a rate code that is flagged as a Tiered Rat

OPERA prevents you from changing an existing Rate from standard to tiered. Therefore, all rates that have at least one standard Pricing Schedule configured can cause the Tiered Rates check box on the Rate Code Type panel to be unavailable for selection.

The Base Rate fields (available when base rate is active for the property) are removed for a rate code that is flagged as a Tiered Rate Code. When a tiered rate is associated to a Block, OPERA uses the lowest tier for revenue forecasting.