Contents

Title and Copyright Information

Preface

1 Getting Started

Part I OPERA Cloud

2 Client Relations

3 Bookings

4 Front Desk

5 Inventory

6 Financials

7 Channel

8 Miscellaneous

9 Reports

Part II OPERA Cloud Mobile Application

10 Overview

Part III Administration

11 Enterprise Administration

12 Inventory Administration

13 Financial Administration

14 Booking Administration

15 Client Relations Administration

16 Interfaces Administration

Part IV Role Manager

17 Manage Roles

18 Managing Users

19 Generating the Configured Roles and Tasks Report

20 OPERA Cloud Tasks

Part V Toolbox

21 Utilities

22 System Setup

Part VI Exchange

23 OPERA Cloud Exchange Overview

24 Switching the Interface

25 Interface Setup

26 Configuring Interface Mapping

27 Interface Controls

28 Message Status

29 Interface Resync

Part VII OPERA Cloud Terminology

30 OPERA Cloud Terminology A-Z

Part VIII OPERA Cloud Video Library

31 OPERA Cloud Videos

Using Keyboard ShortcutsUsing Keyboard ShortcutsJuly2021View Property Brochure From Quick LaunchView Property Brochure From Quick LaunchJuly2021Using Quick LaunchUsing Quick LaunchJuly2021Add Dashboard TilesAdd Dashboard TilesJuly2021Customize the User Interface Using Page ComposerCustomize the User Interface Using Page ComposerJuly2021Using the Performance Meter to Troubleshoot in OPERA CloudUsing the Performance Meter to Troubleshoot in OPERA CloudJuly2021Create a Guest ProfileCreate a Guest ProfileJuly2021View and Edit Sales ProfilesView and Edit Sales ProfilesJuly2021Add an Alternate or an Incognito Name to a ProfileAdd an Alternate or an Incognito Name to a ProfileJuly2021Add Notes to a ProfileAdd Notes to a ProfileJuly2021Create a Sales ActivityCreate a Sales ActivityJuly2021Create a Reservation using Quick BookCreate a Reservation using Quick BookJuly2021Create a Walk-in ReservationCreate a Walk-in ReservationJuly2021Create A Reservation Using Room DiaryCreate A Reservation Using Room DiaryJuly2021View Room Availability for Blocks Using Group Rooms ControlView Room Availability for Blocks Using Group Rooms ControlJuly2021Cancel a ReservationCancel a ReservationJuly2021Cancel Mass ReservationsCancel Mass ReservationsJuly2021Post a Credit Card Deposit on a ReservationPost a Credit Card Deposit on a ReservationJuly2021Merge ReservationsMerge ReservationsJuly2021Add An Event to a BlockAdd An Event to a BlockJuly2021Add Menus and Items to EventsAdd Menus and Items to EventsJuly2021Create a Catering Block and EventCreate a Catering Block and EventJuly2021View Events on the Function DiaryView Events on the Function DiaryJuly2021Find Reservations with Opt In NotificationsFind Reservations with Opt In NotificationsJuly2021Opt-in Guest NotificationsOpt-in Guest NotificationsJuly2021Check In Arrival ReservationCheck In Arrival ReservationJuly2021Reverse Check in a ReservationReverse Check in a ReservationJuly2021Advance Check in Reservation with ETRAdvance Check in Reservation with ETRJuly2021Reverse Advance Check In ReservationsReverse Advance Check In ReservationsJuly2021Add a Reservation to the QueueAdd a Reservation to the QueueJuly2021Print Arrival Registration CardsPrint Arrival Registration CardsJuly2021Electronic Signature Registration CardElectronic Signature Registration CardJuly2021Mass Advance Check InMass Advance Check InJuly2021Create a Room KeyCreate a Room KeyJuly2021Check Out a ReservationCheck Out a ReservationJuly2021Auto or Quick Check OutAuto or Quick Check OutJuly2021Apply Credit Card Rebate to a ReservationApply Credit Card Rebate to a ReservationJuly2021Change Rooms for an In House ReservationChange Rooms for an In House ReservationJuly2021Using Batch Room AssignmentUsing Batch Room AssignmentJuly2021Manage Rate RestrictionsManage Rate RestrictionsJuly2021View Property Availability and Configure Sell LimitsView Property Availability and Configure Sell LimitsJuly2021Assigning Room ConditionsAssigning Room ConditionsJuly2021Update Room StatusUpdate Room StatusJuly2021Auto Generate Task SheetsAuto Generate Task SheetsJuly2021Manually Create Task SheetManually Create Task SheetJuly2021Use the Task Sheet Companion on a TabletUse the Task Sheet Companion on a TabletJuly2021Create and Resolve a Room Maintenance TaskCreate and Resolve a Room Maintenance TaskJuly2021Post Charges to a Reservation using Post itPost Charges to a Reservation using Post itJuly2021Managing Reservation BillingManaging Reservation BillingJuly2021Create an Accounts Receivable AccountCreate an Accounts Receivable AccountJuly2021Manage AR Accounts, Invoices, and PaymentsManage AR Accounts, Invoices, and PaymentsJuly2021Using Track ItUsing Track ItJuly2021Using OPERA Cloud ReportsUsing OPERA Cloud ReportsJuly2021Create and Manage Scheduled ReportsCreate and Manage Scheduled ReportsJuly2021Importing Data to OPERA Cloud Importing Data to OPERA CloudJuly2021Configure and View Sell MessagesConfigure and View Sell MessagesJuly2021