Managing Linked Reservations

Prerequisites for Managing Linked Reservations

Linked reservations are a way to identify associated reservations staying at your property. For example, linked reservations could be used if a guest makes reservations for a family celebration or a group of friends traveling on holiday together. Initially, a single multi-room reservation can be created, which is later split into individual reservations, then linked to different guest profiles. The resulting reservations are identical to the original reservation and linked together. When the Unique Confirmation Number for Linked Reservation OPERA Control is active split reservations are assigned a unique confirmation number.

The following details are copied from the original multi-room reservation to the split reservations:

• Stay Details

• Payment methods (prompt to copy credit card information)

• Sell separate packages

• Inventory items

• Specials

• Preferences

• Reservation Membership

• Traces

• Linked Profiles

• Reservation Notes

• Deposit / Cancellation Policy

You can also link existing reservations together to identify an association between them.

In the Room Diary linked reservations are indicated by .

Splitting a Multi-Room Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to. . ., click Split Reservations.

   1. Split Options

      1. Split 1 Reservation: Select to split 1 reservation from the multi-room reservation.

      2. Split All Reservations: Select to split all reservations from the multi-room reservation.

   2. Copy Options

      1. Copy Credit Card Payment Methods: Select to copy the Credit Card payment methods existing for Billing Windows 1-to all split reservations.

      2. Copy Other Payment Methods: Select to copy other (non-credit card) methods existing for Billing Windows 1-to all split reservations. See Copy Credit Card Payment Method.

   3. Payment Details

      1. See Managing Reservation Payment Instructions.

4. Click Split Reservations.

5. Click the Additional Reservations tab in Reservation Presentation to view the split linked reservations.

   1. Click the confirmation number to open and update a reservation. See Editing a Reservation.

Note:

When the Mandatory Method of Payment OPERA Control is active and you select not to copy the payment methods, you are required to manually enter the payment details before splitting the reservations.

Note:

Split reservations are linked to the original guest profile, to link a different guest profile, see Managing Reservation Linked Profiles.

Linking Existing Reservations

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to. . . then click Link to a Reservation.

4. Enter search criteria, click Search.

5. Select the reservation to link to and click Select.

Linking a New Reservation

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to. . ., then click Link to a Reservation.

4. See Booking a Reservation.

Unlinking Reservations

1. From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.

2. Enter search criteria, click Search.

3. Select the reservation in the search result, click I Want to. . . then click Link Reservation or click theLink Reservation link in Reservation Presentation.

4. Select the reservation, click the vertical ellipsis and select Unlink.

Note:

You can also unlink reservations in the reservation presentation; select the Additional Reservations tab, select the reservation and click the vertical ellipsis, and select Unlink.

• Prerequisites for Managing Linked Reservations