Manually Transferring Deposit Balances
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
Select the reservation in the search results, click the I Want To . . . link, and select Billing.
Click the I Want To . . . link and select Transfer Deposit.
Posting a No Show or Cancellation Charge
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
Select the reservation in the search results, click the I Want To . . . link, and select Billing.
Select the billing window.
Click Post Charge.
Refer to: Posting Charges to Guest Folios.
Posting Settlements (Payment)
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
Select the Reservation in the search results, click the I Want To . . . link, and select Billing.
Select the Billing Window to settle.
Click the Vertical Ellipsis and select Interim Folio.
Refer to: Generating a Folio for an Interim Bill.
Posting Deposit Refunds (Payment)
A refund payment requires entry of a negative payment amount.
From the OPERA Cloud menu, select Bookings, select Reservations, and then select Manage Reservation.
Select No Show or Cancelled Reservation Status, enter any other search criteria, and click Search.
Select the reservation in the search results, click the I Want To . . . link, and select Billing.
Select the billing window with a deposit balance to refund.
Click Post Payment.
Refer to: Applying Payments to Guest Folios.