You can place unpaid commission records on hold for Travel Agents or Sources. You can also release a hold.
- From the OPERA Cloud menu, select Financials, select Commissions, and then select Travel Agent/Source.
- Enter a Property and for View By, select View All, Source, or Travel Agent.
- Enter a Name and click Search.
- Click I Want To... next to the travel agent/source and select Commission.
- A message appears informing you that Commission Records successfully processed. Click OK.
- On the Manage Commissions screen, click the vertical ellipsis button next to the travel agent/source and select Hold.
- Select a Hold Reason from the drop-down list and enter a description for the hold and then click OK.