Customer Service

•         Establishing Customer Service Tables

•         Setting Up Customer Support Tables

•         Creating and Updating Customers

•         Order Inquiry

•         Performing Order Maintenance

•         Order Status Reports and On-line Inquiries

•         Managing Declined Authorizations

•         Releasing Held Orders

•         Managing Returns

•         Issuing Refunds

•         Working with Catalog Requests

•         Managing Soldouts and Backorders

•         Processing and Purging Subscriptions

•         Memberships

•         Email Repository

•         Outbound Emails

•         Customer Service Appendices

 

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