1. Configuration Guide for Oracle CRM On Demand Financial Services Edition
  2. What’s New in This Release

3Configuring Oracle CRM On Demand Financial Services Edition

Configuring Oracle CRM On Demand Financial Services Edition

This chapter describes how to configure Oracle CRM On Demand Financial Services Edition, and set up a typical role in Oracle CRM On Demand Financial Services Edition. The chapter includes the following topics:

As part of the process of provisioning Oracle CRM On Demand Financial Services Edition, Customer Care creates the Financial Administrator role, and assigns it to your company administrator. The Financial Administrator role gives company administrators the privileges and access options that they must allow to configure Oracle CRM On Demand Financial Services Edition, create other roles, and grant the same privileges and access options to the other roles, as required.

The configuration settings described in this chapter are the suggested settings for Oracle CRM On Demand Financial Services Edition and for a typical role defined in Oracle CRM On Demand Financial Services Edition (the Financial Advisor role). Your company requirements might differ from the settings suggested in this chapter. Before you start to configure Oracle CRM On Demand Financial Services Edition, determine the fields, page layouts, access profiles, and roles that you must configure to support your company’s business needs.

Process of Configuring Oracle CRM On Demand Financial Services Edition

To configure Oracle CRM On Demand Financial Services Edition, perform the following tasks:

  1. If you have not already done so, contact Customer Care, and ask a service representative to provision your application to use Oracle CRM On Demand Financial Services Edition.

    When Customer Care tells you that your application has been provisioned, go to Step 2.

  2. Log in to Oracle CRM On Demand.

  3. Configure the field setup.

    For more information, see Configuring Field Setup for Oracle CRM On Demand Financial Services Edition.

  4. Configure the cascading picklists.

    For more information, see Configuring Cascading Picklists for Oracle CRM On Demand Financial Services Edition.

  5. Set up the page layouts for each role that you plan to create for Oracle CRM On Demand Financial Services Edition.

    For more information, see Setting Up Page Layouts for Oracle CRM On Demand Financial Services Edition.

  6. Modify the search layouts.

    For more information, see Modifying Search Layouts for Oracle CRM On Demand Financial Services Edition.

  7. Modify the sales stages.

    For more information, see Modifying Sales Stages for Oracle CRM On Demand Financial Services Edition.

  8. Set up the access profiles for the roles that you plan to create.

    For more information, see Setting Up Access Profiles for Financial Services Roles.

  9. Create the roles for Oracle CRM On Demand Financial Services Edition.

    For more information, see Creating Financial Services Roles.

  10. (Optional) Configure custom objects for the Policy record.

    For more information, see Configuring Custom Objects for Policies.

  11. (Optional) Configure books.

    For more information, see Configuring Books.

  12. (Optional) Configure My Team Policies List.

    For more information, see Configuring My Team Policies List.

Configuring Field Setup for Oracle CRM On Demand Financial Services Edition

In Oracle CRM On Demand Financial Services Edition, there are 14 record types for insurance and financial services that have preconfigured fields for use in financial services industries. You can use these fields to add additional custom fields. You can configure these record types only if it is required for your company’s specific needs. The 14 record types are:

  • Insurance

    • Broker Profile

    • Claim

    • Coverage

    • Damage

    • Insurance Property

    • Involved Party

    • Policy

    • Policy Holder

  • Financial Services

    • Financial Account

    • Financial Account Holders

    • Financial Account Holdings

    • Financial Plan

    • Financial Product

    • Financial Transaction

For information about each of these record types, see Oracle CRM On Demand Online Help.

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To configure field setup for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to Admin and then Application Customization.

  2. In the Record Type Setup section, click the link for the required record type, for example, Contact.

  3. In the Field Management section, click the required Field Setup link, for example, Contact Field Setup.

  4. On the Fields page, click New Field, Rename Fields, the Edit link or the Edit Picklist link, as necessary, and set up the fields as required to support your business processes.

For more information about field types and additional properties, see Oracle CRM On Demand Online Help.

Record Types for Oracle CRM On Demand Financial Services Edition

In the Oracle CRM On Demand Financial Services Edition, it is recommended you configure the field setup for the following record types:

  • Activity

  • Appointment

  • Broker Profile

  • Claim

  • Contact

  • Contact Interests

  • Coverage

  • Financial Account

  • Financial Plan

  • Financial Products

  • Financial Transactions

  • Household

  • Insurance Property

  • Involved Party

  • Lead

  • Opportunity

  • Policy

  • Policy Holder

  • Service Request

For more information about configuring the record types listed, see Configuring Field Setup for Oracle CRM On Demand Financial Services Edition.

Activity Record Type

The Activity record type allows insurance professionals to capture additional information about activities such as call results and the type of call.

Caution: If you make a field required in the Activity Fields page, that field will be required for both the Task and Appointment record types. If you want to make a field required for Task but not Appointment, leave the field as not required in the Activity Fields page, and in step 2 of the Task Page Layout wizard, set the field as required. This ensures that the field is required for the Task record type, but not for the Appointment record type.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Activity Record Type Fields

Field Name Action

Call Result

Add picklist values:

  • No Reach

  • Appointment

  • Stay in Touch

  • Dead File

  • Not Applicable

Type

Add picklist values:

  • Birthday Call

  • Referral Call

  • Review Call

  • Lunch

Appointment Record Type

The Appointment record type allows insurance professionals to capture additional information about appointments, such as new opportunities or the number of referrals.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Appointment Record Type Fields

Field Name Action

Appointment Rescheduled

Create a new check box field.

New Fact Finder

Create a new check box field.

New Opportunity

Create a new check box field.

Closing Interview

Create a new check box field.

Number of Referrals

Create a new Integer field.

Broker Profile Record Type

The Broker Profile record type allows insurance professionals to capture demographic information about the broker such as broker name, address, phone numbers, fax number, Web site, description of business, and so on.

The following table shows the fields values that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Broker Profile Record Type Fields

Field Name Action

Sub Channel

Add picklist values:

  • Globals

  • Locals

  • Nationals

  • Regionals

  • Wholesalers

Segmentation

Add picklist values:

  • Commercial

  • Growth

  • Retail

Broker Profile Year

Add picklist values:

  • 2000

  • 2001

  • 2002

  • 2003

  • 2004

  • 2005

  • 2006

  • 2007

  • 2008

  • 2009

  • 2010

  • 2011

  • 2012

  • 2013

  • 2014

  • 2015

  • 2016

  • 2017

  • 2018

  • 2019

  • 2020

Contact Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Contact Record Type Fields

Field Name Action

Annual Revenue

Create a new currency type field.

Assets Under Management

Create a new currency type field.

Best times to call

Create a new multiselect picklist field with the following values:

  • Early afternoon

  • Early morning

  • Evening

  • Later afternoon

  • Mid-morning

  • Noon

  • Saturday

  • Sunday

  • Weekend

Customer Since

Create a new date type field.

Employer

Create a new text (short) type field.

Goal - Priority 1

Create a new picklist field with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 2

Create a new picklist field with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 3

Create a new picklist field with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 4

Create a new picklist field with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 5

Create a new picklist field with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Investable assets

Create a new currency type field.

Investment mix

Create a new multiselect picklist field with the following values:

  • Agencies

  • Alternatives

  • Bonds

  • Currencies

  • Equities

  • Futures

  • Hedge funds

  • Limited partnerships

  • Managed futures

  • Money markets

  • Mutual funds

  • Options

  • Structured products

  • Treasuries

Potential Revenue

Create a new currency type field.

Total Life Insurance

Create a new currency type field.

Status

Add the picklist values with:

  • Active

  • Quiet Filed

  • Dead Filed

Account

Rename to Business Account.

Call Frequency

Edit the picklist values as follows:

  • Annually

  • Bi-monthly

  • Monthly

  • Quarterly

  • Semi-annually

Contact Type

Edit the picklist values as follows:

  • Center of Influence

  • Client

  • Customer

  • Colleague

  • Dead End

  • Friend

  • Lead

  • Prospect

Customer ID

Rename to Contact ID.

Experience Level

Rename to Investing Experience. Edit the picklist values as follows:

  • Expert

  • Limited

  • None

  • Professional

  • Proficient

Investment Horizon

Edit the picklist values as follows:

  • Less than 5 Years

  • 5 to 10 Years

  • 10 to 15 Years

  • 15 to 20 Years

  • More than 20 Years

Lead Source

Rename to Source. Edit the picklist values as follows:

  • Advertisement

  • Direct Mail

  • Email

  • Event - Client Appreciation

  • Event - Other

  • Event - Seminar

  • Event - Trade Show

  • List - Purchased

  • List - Rented

  • Other

  • Referral - Client

  • Referral - External

  • Referral -Other

  • Web Site

Primary Group

Rename to Advisor Team.

Risk Profile

Rename to Risk Tolerance. Edit the picklist values as follows:

  • Aggressive

  • Conservative

  • Moderate

Tier

Rename to Book Segment. Edit the picklist values as follows:

  • Diamond

  • Platinum

  • Gold

  • Silver

  • Unassigned

Total Net Worth

Rename to Net Worth.

Contact Interests Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Contact Interests Record Type Fields

Field Name Action

Interests

Rename to Category. Edit the picklist values as follows:

  • Culture

  • Food and Wine

  • Hobby

  • Investments

  • Physical Fitness

  • Professional Sports

  • Public Service

  • Travel

Category

Rename to Interests. Edit the picklist values as follows:

  • Aerobics

  • Alternative Investments

  • Backpacking

  • Ballet

  • Baseball

  • Basketball

  • Cabernet

  • Chardonnay

  • Charity Work

  • Church Board

  • Community Government

  • Domestic Travel

  • Equities

  • Film

  • Fine Art

  • Fixed Income

  • Food Bank Volunteer

  • Football

  • French Food

  • Gelato

  • Horseback Riding

  • Horse Racing

  • International Travel

  • Local Arts Board

  • Mexican Food

  • Model Airplanes

  • Modern Dance

  • Mutual Funds

  • NASCAR

  • Numismatics

  • Opera

  • Philately

  • Pinot Noir

  • Port

  • Private Equity

  • Real Estate

  • Running

  • Soccer

  • Structured Products

  • Symphony

  • Tennis

  • Theatre

  • Weight Lifting

Claim Record Type

The claim record types allow insurance professionals to view the claims created by contacts, households, and business accounts. Insurers can also use the claim record type to quickly record critical information regarding the first notice of loss and accurately route the claim to the appropriate personnel.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Claim Record Type Fields

Field Name Action

Ability to Work

Add picklist values:

  • No

  • Partial

  • Yes

At Fault

Add picklist values:

  • Insured Driver

  • NA

  • Other Driver

  • Unknown

Category of Loss

Add picklist values:

  • Dwelling

  • Other Structures

  • Personal Property

Class of Employee

Add picklist values:

  • Clerical

  • Management

  • Supervisor

Kind of Loss

Add picklist values:

  • Fire

  • Injury

  • Theft

Liability Source

Add picklist values:

  • Injured Employee

  • Property of Employee Damaged

  • Property of Private Person

Line of Business

Add picklist values:

  • Auto

  • General Liability

  • Life

  • Property

Location of Loss

Add picklist values:

  • Adverse Claimants Home Address

  • Business Address

  • Other Location

Loss Code

Add picklist values:

  • 100

  • 101

  • 102

Loss Type

Add picklist values:

  • Collision

  • Injury

Medical Injury Code

Add picklist values:

  • IDC-9

  • IDC-10

Part of Body Injured

Add picklist values:

  • Head Injury

  • Left Shoulder

  • Right Shoulder

Place of Injury

Add picklist values:

  • Factory

  • Office

  • Warehouse

Relationship to Insured

Add picklist values:

  • Colleague

  • Employer

  • Supervisor

Reported By

Add picklist values:

  • Agent

  • Driver of Insured Vehicle

  • Named Insured

State

Add picklist values:

  • AZ

  • CA

  • CO

Status

Add picklist values:

  • Loss Report

  • Open

  • Reviewed

Type of Injury

Add picklist values:

  • Burn

  • Fracture

  • Sprain

Coverage Record Type

The coverage record type allows you to track what is covered under policies and what coverage is used in claims. It includes information such as type of coverage, individual limit, total limit, and deductible.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Coverage Record Type

Field Name Action

Coverage

Add picklist values:

  • Collision

  • Comprehensive

  • Bodily Injury

  • Medical Payment

Coverage Status

Add picklist values:

  • Active

  • Closed

  • Inactive

  • Pending

Financial Account Record Type

The Financial Account record type enables financial institutions to move from Financial Account centric relationships to Contact, Household and Business centric relationships. With the new ability to create, update, and track any type of Financial Accounts and to model all financial account structures, hierarchies and portfolios, Oracle CRM On Demand Financial Services Edition enables relationship centricity across Activities, Opportunities, Service Requests, and Calendar.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Financial Account Record Type Fields

Field Name Action

Type

Add picklist values:

  • Checking

  • Commercial

  • Investment

  • Mortgage

  • Savings

  • Trust

Financial Account Holder Record Type

The Financial Account Holder record type allows financial institutions to create, manage, and leverage the complex relationships between financial accounts, contacts, households, and businesses. Within Financial Account Holders, you can model any and all relationships with specific roles, status, type, and dates. With household management and the new financial account holder solution, bankers and financial advisors can track all of their relationships in a contact, household, and business centric view.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Financial Account Holder Record Type Fields

Field Name Action

Role

Add picklist values:

  • External Advisor

  • Executive Assistance

  • Full Access

  • Guardian

  • Influencer

  • Legal

  • Owner

Financial Plan Record Type

All Financial Plans must be assembled, managed and communicated throughout the plan's lifecycle. A very important part of that life is the interactions with the contacts, households, and businesses that are part of the financial plan. The financial plan record types allow relationship integration of the relationship so that financial advisors have access to financial plans for financial accounts, contacts, households, and businesses.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Financial Plan Record Type Fields

Field Name Action

Status

Add picklist values:

  • Active - Signed

  • Approved by Manager

  • Draft in Process

  • Presented to Client

Type

Add picklist values:

  • Education

  • Family

  • Household

  • Portfolio

  • Retirements

  • Savings

  • Trust

  • Wealth Creation

  • Wealth Protection

Financial Products Record Type

The financial product record type allows bankers and financial advisors to know what financial products a contact, household, or a business is interested in, holds, or is transacting. Oracle CRM On Demand Financial Services Edition allows financial services customers to track all financial product details and structures to understand the relationships related to the financial products.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Note: It is recommended that you use the following Financial Product structure and hierarchy in descending order: Type, Category, Class, Sub-class, Financial Product A and then Child Financial Products A.1, A.2 and so on.

Table Financial Products Record Type Fields

Field Name Action

Category

Add picklist values:

  • Industry

  • Segment

  • Region

Note: This field is used in a cascading picklist as the Child to the Type field. Add the values in a single list. When you later set up the cascading picklist, you will specify the relationship between the values in the Issue field and the values in the Type field.

Class

Add picklist values:

  • Government

  • Technology

  • North America

  • EMEA

  • APAC

Note: This field is used in a cascading picklist as the Child to the Category field. Add the values in a single list. When you later set up the cascading picklist, you will specify the relationship between the values in the Issue field and the values in the Category field.

Financial Transaction Record Type

The financial transaction record type allows bankers and financial advisors to view and track summary information about transactions.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Financial Transaction Record Type Fields

Field Name Action

Transaction Type

Add picklist values:

  • Big Ticket

  • Buy

  • Failed

  • Out of Compliance

  • Pending

  • Redemption

  • Sell

Household Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Note: Displaying the Total Net Worth and Last Activity fields impacts performance since these fields are contingent on the number of contacts. If required, these fields can be removed.

Table Household Record Type Fields

Field Name Action

Annual Revenue

Create a new currency type field.

Assets Under Management

Create a new currency type field.

Investable Assets

Create a new currency type field.

Goal - Priority 1

Create a new picklist field, with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 2

Create a new picklist field, with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 3

Create a new picklist field, with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Goal - Priority 4

Create a new picklist field, with the following values:

  • Asset Preservation

  • New Home

  • Predictable Income

  • Retirement

  • Risk Management

  • Saving for College

  • Tax Sheltering

  • Vacation Home

  • Wealth Accumulation

Potential Revenue

Create a new currency type field.

Risk Tolerance

Create a new picklist field, with the following values:

  • Conservative

  • Moderate

  • Aggressive

Tax Bracket

Create a new currency type field.

Total Life Insurance

Create a new currency type field.

Contact

Rename to Address.

Primary Group

Rename to Advisor Team.

Total Net Worth

Rename to Net Worth.

Type

Rename to Household Type.

Insurance Property Record Type

The insurance property record type allows insurance professionals to track what properties are covered under certain Policies and also manage property information for all types of properties such as make, model, construction year, and license number.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Insurance Property Record Type Fields

Field Name Action

Type

Add picklist values:

  • Motorcycle

  • Motor Home

  • Private Passenger

Involved Party Record Type

The involved party record type allows insurance professionals to track the relationship between contacts and claims and capture the role of the contacts in the claim such as the claimant, the insured driver, or the lawyer.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Involved Party Record Type Fields

Field Name Action

Location

Add picklist values:

  • In Involved Vehicle

  • In Uninvolved Vehicle

  • Pedestrian

Role

Add picklist values:

  • Adverse Claimant

  • Claimant

  • Witness

Role in accident

Add picklist values:

  • Driver

  • Passenger

  • Pedestrian

Lead Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Lead Record Type Fields

Field Name Action

Investable Assets

Create a new currency type field.

Needs

Create a new, multiselect picklist field, with the following values:

  • Financial Planning

  • Retirement Planning

  • Education Planning

  • Life Insurance

  • Investment Management

  • Risk Management

  • Estate Planning

Billing

Rename to Address.

Sales Person

Rename to Financial Advisor.

Source

Add the following value to the picklist:

  • Referral

  • Client

Opportunity Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Opportunity Record Type Fields

Field Name Action

Potential Commission

Create a new currency field.

Account

Edit the field as follows:

  • Rename to Business Account.

  • Deselect the Required check box in the Additional Information section of the Opportunity Field Edit page.

Note: You must also deselect the Required check box for the Account field on the opportunity page layout for each role in the Financial Services edition. For more information on setting up page layouts, see Setting Up Page Layouts for Oracle CRM On Demand Financial Services Edition.

Close Date

Deselect the Required check box.

Opportunity Type

Edit the picklist values as follows:

  • Product

  • Service

Note: This field is used in a cascading picklist with the Product or Service field.

Reason Won/Lost

Edit the picklist values as follows:

  • Control Issues

  • Hired Personal Referral

  • Fees too High

  • Lack of Experience

  • Did Not Perceive Value

  • Do-It-Yourselfer

  • Lost to Competition

  • Lost to No Decision

  • Other

  • Relationship

  • Track Record

  • Referral

  • Existing Relationship

Revenue

Rename to Potential Revenue.

Policy Record Type

The Policy record type allows you to track and view all types of insurance policies that are integrated to your policy systems. The policy record type enables insurance professionals to view policy portfolios held by contacts, households, and business accounts.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Policy Record Type Fields

Field Name Action

Policy # Policy #

Rename to Policy Number.

Billing Status

Add picklist values:

  • Billed

  • Lapse

  • Paid

Policy Pay Method

Add picklist values:

  • Cash

  • Charged

  • Check

Policy Type

Add picklist values:

  • Auto

  • General Liability

  • Property

Rate Plan

Add picklist values:

  • 01

  • 02

Rate State

Add picklist values:

  • AZ

  • CA

  • CO

Referral Source

Add picklist values:

  • Internet

  • Direct Mail

  • Magazine Ad

Status

Add picklist values:

  • In Force

  • New Business

  • Pending

Sub-Status

Add picklist values:

  • Broker Review

  • Cancelled

  • Not Submitted

Policy Holder Record Type

The policy holders record type allows insurance professionals to manage all roles, relationship types, and the history of a policy holder including the insured, driver, and beneficiary, across the client, household, and business relationships.

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Policy Holder Record Type Fields

Field Name Action

Role

Add picklist values:

  • Beneficiary

  • Driver

  • Executive Assistance

  • External Advisor

  • Full Access

  • Guardian

  • Influencer

  • Insured

  • Legal

  • Owner

Service Request Record Type

The following table shows the fields that you might want to set up in the Oracle CRM On Demand Financial Services Edition for this record type.

Table Service Request Record Type Fields

Field Name Action

Area

Create a new picklist field with the following values:

  • Claim

  • Distributions

  • Financial Account Services

  • Financial Products

  • Financial Plan

  • Forms

  • Holdings

  • Households

  • Online Access

  • Policy

  • Profile

  • Transactions

  • Other

Note: This field is used in a cascading picklist with the Type field (renamed Issue).

Preferred Contact Method

Create a new picklist field with the following values:

  • Home Phone

  • Work Phone

  • Cell Phone

  • Email

Account

Rename to Business Account.

Type

Rename to Issue. Edit the picklist values as follows:

  • Financial Account options:

    • Checking

    • Commercial

    • Investment

    • Mortgage

    • Savings

    • Trust

Type

  • Household option:

    • Household Type

Type

  • Financial Account Holdings options:

    • External Advisor

    • Executive Assistance

    • Full Access

    • Guardian

    • Influencer

    • Legal

    • Owner

Type

  • Financial Product options:

    • Bond

    • Equity

    • Mutual Fund

    • Debt

Type

  • Financial Plan options:

    • Education

    • Family

    • Household

    • Portfolio

    • Retirements

    • Savings

    • Trust

    • Wealth Creation

    • Wealth Protection

Type

  • Financial Transaction options:

    • Big Ticket

    • Buy

    • Failed

    • Out of Compliance

    • Pending

    • Redemption

    • Sell

Type

  • Policy options:

    • Auto

    • General Liability

    • Property

Type

  • Claim options:

    • Auto

    • General Liability

    • Life

    • Property

Type

  • Forms options:

    • IRA Distribution

    • IRA Beneficiary Designation Accounts options:

    • Name Change

    • Address Change

    • Phone Number Change

    • Enable Margin

    • Enable Options Trading Profile options:

    • Risk Profile Change

    • Financial Situation Change

    • Marital Status Change

    • Objectives Change

  • Online Access options:

    • Forgot Username/Password

    • Enable Online Trading

  • Distribution options:

    • Other options:

    • Other

Note: This field is used in a cascading picklist with the Area field. Add the values in a single list. When you later set up the cascading picklist, you will specify the relationship between the values in the Issue field and the values in the Area field.

Configuring Cascading Picklists for Oracle CRM On Demand Financial Services Edition

To set up the cascading picklist fields, perform the steps in the following procedure.

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

For more information about example configuration picklists, see Example Configuration Picklists.

To configure a cascading picklist for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to the Admin screen and then the Application Customization view.

  2. In the Record Type Setup section, click the link for the required record type, for example, Contact.

  3. In the Cascading Picklists section, click the required Cascading Picklists link, for example, Contact Interests Cascading Picklists.

  4. In the Cascading Picklists page, do one of the following:

    • Click Edit or Copy to modify an existing cascading picklist definition.

    • Click New to create a new cascading picklist definition.

    The Cascading Picklists Wizard opens.

  5. Select the parent picklist field and the related picklist field.

    Note: In a cascading picklist, the value that the user selects in the parent field determines which value the user can see in the list in the related field.

  6. In the wizard, go to step 2 (Select Values), and specify the values that are to be displayed in the list on the related field when the user selects a value in the parent field.

  7. Click a value in the parent field, and use the directional arrows to move the corresponding values for the related field from the Related Picklists Available Values list to the Related Picklist Displayed Values list.

  8. In the wizard, go to Step 3, review your field configuration, and then click Finish to complete the setup.

Example Configuration Picklists

You can use the following tables as example configurations for cascading picklists:

  • Contact Interest

  • Service Request

  • Financial Products

  • Activity Type

Contact Interests

The following table shows an example configuration for cascading picklists for Contact Interests in Oracle CRM On Demand.

Table Contact Interests Cascading Picklists

Parent Picklist Value Related Picklist Value

Interest

Category

Culture

  • Ballet

  • Film

  • Fine Art

  • Modern Dance

  • Opera

  • Symphony

  • Theatre

Food and Wine

  • Cabernet

  • Chardonnay

  • French Food

  • Gelato

  • Mexican Food

  • Pinot Noir

  • Port

Hobby

  • Backpacking

  • Horseback Riding

  • Model Airplanes

  • Numismatics

  • Philately

Investments

  • Alternative Investments

  • Equities

  • Fixed Income

  • Mutual Funds

  • Private Equity

  • Real Estate

  • Structured Products

Physical Fitness

  • Aerobics

  • Backpacking

  • Horseback Riding

  • Running

  • Tennis

  • Weight Lifting

Professional Sports

  • Baseball

  • Basketball

  • Football

  • Horse Racing

  • NASCAR

  • Soccer

Public Service

  • Charity Work

  • Church Board

  • Community Government

  • Food Bank Volunteer

  • Local Arts Board

Travel

  • Backpacking

  • Domestic Travel

  • International Travel

Other

Other

Service Requests

The following table shows an example configuration for cascading picklists for Service Requests in Oracle CRM On Demand.

Table Service Requests Cascading Picklists

Parent Picklist Value Related Picklist Value

Area

Type

Forms

  • IRA Distribution

  • IRA Beneficiary Designation

Financial Account Services

  • Name Change

  • Address Change

  • Phone Number Change

  • Enable Margin

  • Enable Options Trading

Profile

  • Risk Profile Change

  • Financial Situation Change

  • Marital Status Change

  • Objectives Change

Online Access

  • Forgot Username/Password

  • Enable Online Trading

Distributions

  • IRA Distribution

  • Send Check

Other

Other

Financial Products

The following table shows an example configuration for cascading picklists for Financial Products in Oracle CRM On Demand.

Table Financial Products Cascading Picklists

Parent Picklist Value Related Picklist Value

Area

Type

Industry

  • Government

  • Technology

  • North America

  • EMEA

  • APAC

Technology

  • Hardware

  • Software

Referral Call

  • Bond

  • Equity

  • Mutual Fund

  • Debt

Activity Type

The following table shows an example configuration for cascading picklists for Activity Type and its corresponding Call Result in Oracle CRM On Demand.

Table Activity Type Cascading Picklists

Parent Picklist Value Related Picklist Value

Area

Type

Birthday Call

  • No Reach

  • Appointment

  • Stay in Touch

  • Dead File

Review Call

  • No Reach

  • Appointment

  • Stay in Touch

  • Dead File

Referral Call

  • No Reach

  • Appointment

  • Stay in Touch

  • Dead File

Setting Up Page Layouts for Oracle CRM On Demand Financial Services Edition

It is recommended that you set up page layouts for each role that you intend to create in Oracle CRM On Demand Financial Services Edition.

Note: The page layouts described in this guide are the layouts for the Detail and Edit pages where users view and edit existing records of the relevant record types. You can optionally create separate layouts for the pages where users enter information for new records, and then assign those layouts to your user roles. For information about creating layouts for new record pages, see Oracle CRM On Demand Online Help.

When setting up a page layout, you can create a new layout, or you can copy or edit an existing layout. You can add fields to the page layout as well as to the sections within the page, and you can also expose the related information in the page layout.

In Oracle CRM On Demand Financial Services Edition, there are 14 record types that have preconfigured fields for common industry use. The following record types have many of the page layouts created for you:

  • Broker Profile

  • Claim

  • Coverage

  • Damage

  • Financial Account

  • Financial Account Holder

  • Financial Account Holdings

  • Financial Plan

  • Financial Product

  • Financial Transaction

  • Insurance Property

  • Involved Party

  • Policy

  • Policy Holder

Company administrators typically set up the page layouts for the following record types for each role in Oracle CRM On Demand Financial Services Edition:

  • Activity

  • Appointment

  • Campaign

  • Contact

  • Household

  • Lead

  • Opportunity

  • Service Request

The tables in this procedure show the details of the page layouts and related information sections that company administrators typically set up for Oracle CRM On Demand Financial Services Edition.

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To set up a page layout for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to the Admin screen and then the Application Customization view.

  2. In the Record Type Setup section, click the link for the required record type, for example, Contact.

  3. In the Page Layout Management section, click the link for the required page layout type, for example, Contact Page Layout.

  4. If you want to create a copy of an existing layout, or to create a new layout, perform the following steps:

    1. On the record type Page Layout page, click the Copy link next to a layout to create a new layout that is based on an existing layout, or click New Layout on the title bar to create an entirely new layout.

      The Page Layout wizard opens.

    2. In Step 1 of the wizard, enter a name for the layout and (optionally) a description.

    3. Click Finish to save the layout.

    Note: You will return later to the Page Layout wizard to finish setting up the page layout.

  5. On the record type Page Layout page, click the Edit Sections link for the layout that you want to configure.

    The Section Names Setup page opens.

  6. Enter the labels for any new sections that you want to set up on the page layout.

    The following table shows the sections that company administrators typically set up for page layouts for each role in Oracle CRM On Demand Financial Services Edition.

    Page Layout Existing Section Name Rename To

    Contact

    Contact Detail Information

    Personal Profile

    Additional Information

    Financial Profile

    Available Section

    Investment Profile

    Available Section

    Additional Information

    Household

    Available Section

    Household Financial Profile

    Available Section

    Household Investment Profile

    Available Section

    Additional Information

    Appointment

    Available Section

    Appointment Result

  7. Click Save.

  8. On the record type Page Layout page, click the Edit link next to the layout that you want to configure.

    The Page Layout wizard opens.

  9. In the wizard, go to Step 2 (Field Setup), and specify the field setup for the page layout. For each available field, select either the Required or Read-Only check box, as necessary to support your business processes.

    Note: You must deselect the Required check box for the Business Account field (that is, the renamed Account field) and the Close Date field on the opportunity page layout for each role in Oracle CRM On Demand Financial Services Edition.

    See the table in Step 10 of this procedure for details about the fields in the suggested page layouts and sections for Oracle CRM On Demand Financial Services Edition.

  10. In the wizard, go to Step 3 (Field Layout), and configure the field layout for the page.

    The following table shows the page layouts that are typically configured for each role in the Financial Service edition. Use the directional arrows to add fields to the various page sections, and remove any fields that are not needed, by moving them from the page sections to the Available Fields list.

    Record Type Field on Left Side of Page Field on Right Side of Page

    Appointment

    Key Appointment Information

    Key Appointment Information

    Subject

    Start Time

    Type

    End Time

    Location

    Private

    Related Items

    Related Items

    Primary Contact

    Campaign

    Opportunity

    Account

    Appointment Result

    Appointment Result

    Appointment Rescheduled

    New Opportunity

    New Fact Finder

    Closing Interview

    Number of Referral

    Not applicable

    Additional Information

    Additional Information

    Created By

    Delegated By

    Activity

    Key Call Information

    Key Call Information

    Subject

    Lead Name

    Type

    Contact Name

    Status

    Priority

    Call Result

    Due Date

    Description

    Not applicable

    Related Items

    Related Items

    Primary Contact

    Campaign

    Opportunity

    Account

    Additional Information

    Additional Information

    Created By

    Delegated By

    Campaign

    Key Campaign Information

    Key Campaign Information

    Campaign Name

    Start Date

    Campaign Type

    End Date

    Objective

    Campaign Currency

    Source Code

    End Day

    Audience

    Not applicable

    Offer

    Not applicable

    Campaign Plan Information

    Campaign Plan Information

    Revenue Target

    Actual Cost

    # Targeted

    Not applicable

    Additional Information

    Additional Information

    Owner

    Modified By

    Created By

    General Notes

    Contact

    Key Contact Information

    Key Contact Information

    Mr./Mrs.

    Work Phone #

    First Name

    Cellular Phone #

    Middle Name

    Home Phone #

    Last Name

    Email

    Business Account

    Employer

    Contact Type

    Self-Employed

    Book Segment

    Job Title

    Contact ID

    Profession

    Status

    Qualified Date

    Date

    Not applicable

    Personal Profile

    Personal Profile

    Goals

    Last Call Date

    Client Since Date

    Call Frequency

    Demographic

    Next Call Date

    Date of Birth

    Best Times to Call

    Age

    Referred By

    Gender

    Source

    Marital Status

    Last Activity Date

    Financial Profile

    Financial Profile

    Assets Under Management

    Total Assets

    Investable Assets

    Total Liabilities

    Total Income

    Net Worth

    Total Expenses

    Total Life Insurance

    Annual Revenue

    Credit Score

    Potential Revenue

    Tax Bracket

    Not applicable

    Contact Currency

    Investment Profile

    Investment Profile

    Risk Tolerance

    Goal-Priority 1

    Investing Experience

    Goal-Priority 2

    Investment Horizon

    Goal-Priority 3

    Investment Mix

    Goal-Priority 4

    Additional Information

    Additional Information

    Advisor Team

    Modified By

    General Notes

    Not applicable

    Owner

    Created

    Household

    Key Household Information

    Key Household Information

    Household Name

    Primary Contact

    Household Type

    Primary Contact Phone

    Segment

    Risk Tolerance

    Assets Under Management

    Investment Horizon

    Net Worth

    Not applicable

    Household Financial Profile

    Household Financial Profile

    Assets Under Management

    Total Assets

    Investable Assets

    Total Liabilities

    Total Income

    Net Worth

    Total Expenses

    Total Life Insurance

    Annual Revenue

    Tax Bracket

    Potential Revenue

    Household Currency

    Household Investment Profile

    Household Investment Profile

    Goal-Priority 1

    Goal-Priority 3

    Goal-Priority 2

    Goal-Priority 4

    Additional Information

    Additional Information

    Advisor Team

    Modified By

    Owner

    Last Activity Date

    General Notes

    Not applicable

    Lead

    Key Lead Information

    Key Lead Information

    Mr./Ms.

    Job Title

    First Name

    Profession

    Last Name

    Work Phone #

    Address

    Cellular Phone #

    Email

    Home Phone #

    Referred By

    Approximate Income

    Profession

    Age

    Date of Birth

    Not applicable

    Opportunity Related Information

    Opportunity Related Information

    Status

    Source

    Rating

    Campaign

    Needs

    Investable Assets

    Estimated Close Date

    Potential Revenue

    Additional Information

    Additional Information

    Financial Advisor

    Reassign Owner

    Created

    Owner

    Modified

    Not applicable

    General Notes

    Not applicable

    Opportunity

    Key Opportunity Information

    Key Opportunity Information

    Opportunity Name

    Potential Revenue

    Primary Contact Last Name

    Potential Commission

    Business Account

    Close Date

    Sales Stage

    Not applicable

    Opportunity Type

    Not applicable

    Product or Service

    Not applicable

    Sales Detail Information

    Sales Detail Information

    Status

    Probability

    Priority

    Reason Won/Lost

    Additional Information

    Additional Information

    Owner

    Modified By

    General Notes

    Not applicable

    Service Request

    Contact Information

    Contact Information

    SR Number

    Work Phone #

    Contact

    Cell Phone #

    Business Account

    Home Phone #

    Preferred Contact Method

    Email

    Service Detail Information

    Service Detail Information

    Area

    Priority

    Issue

    Status

    Source

    Opened Time

    Modified By

    Closed Time

    Created By

    Owner

    SR Currency

    Reassign Owner

    Additional Information

    Additional Information

    Subject

    Not applicable

    Description

    Not applicable

  11. In the wizard, go to Step 4 (Related Information), and move the Related Information items to the Displayed Information or Available Information sections, as required.

    The following table lists the related information sections that company administrators typically expose (that is, move to the Displayed Information section) in the page layouts for each role in Oracle CRM On Demand Financial Services Edition.

    Page Layout Related Information

    Campaign

    Open Activities

    Completed Activities

    Leads

    Financial Accounts

    Financial Plans

    Policies

    Notes

    Attachments

    Recipients

    Contacts

    Households

    Contact Interests

    Contact Relationships

    Financial Account Holders

    Policy Holders

    Contact Team

    Opportunities

    Referrals

    Notes

    Service Requests

    Campaigns

    Attachments

    Open Activities

    Completed Activities

    Addresses

    Claims

    Policies

    Household

    Contacts

    Opportunities

    Notes

    Leads

    Service Requests

    Household Team

    Attachments

    Open Activities

    Completed Activities

    Portfolios

    Lead

    Lead Qualification Scripts

    Open Activities

    Completed Activities

    Attachments

    Opportunity

    Contacts

    Product Revenues

    Notes

    Open Activities

    Completed Activities

    Opportunity Partners

    Opportunity Competitors

    Leads

    Attachments

    Policy

    Attachments

    Books

    Custom Objects

    Open Activities

    Completed Activities

    Policy Holders

    Coverages

    Insurance Properties

    Claims

    Claims

    Involved Parties

    Damages

    Open Activities

    Completed Activities

    Portfolios

    Portfolios

    Contacts

    Open Activities

    Completed Activities

    Portfolio Team

    Service Request

    Open Activities

    Completed Activities

    Notes

    Audit Trail

    Attachments

    Activity

    Outlook Calendar. For an example, see Adding an Outlook Web Applet to a Task Detail Page as Related Information.

    Partner

    Partner Relationship

    Addresses

    Application

    Lead

    MDF Request

    Broker Profile

    Notes

    Books

    Partner Organization Books

    Business Plans

    Campaigns

  12. Click Finish.

Adding an Outlook Web Applet to a Task Detail Page as Related Information

You can embed external Web content, such as Microsoft Outlook, by creating a custom Web applet that appears as a related information section in your task detail page.

To perform this procedure, your role must include the Customize Application and Manage Custom Web Applets privileges.

To add a Microsoft Outlook Web applet to a task detail page as related information

  1. In the upper-right corner of any page, click the Admin global link.

  2. Click Application Customization.

  3. Click Activity.

  4. In the Application Setup section, click Global Web Applets, then click New.

  5. In the Custom Web Applet page, complete the following fields, and click Save.

    Field Comments

    Name

    Enter Outlook Calendar.

    Location

    Select Detail Page.

    Type

    Select HTML.

    Web Applet HTML

    Add the following code: 

    <script src="http://www.gmodules.com/ig/ifr?url=http://hosting.gmodules.
com/ig/gadgets/file/118137453981720645697/MSOutlookWidget.xml
&amp;up_DefaultView=Inbox&amp;synd=open&amp;w=800&amp;h=500&amp;title=
Microsoft+Outlook&amp;border=http%3A%2F%2Fwww.gmodules.com%2Fig%2Fimages%2F&amp;output=js"></script>
    Note: To change the size of the Microsoft Outlook gadget, modify the numbers (in pixels) for the width, which is 800 (w=800) in the code shown here, and the height, which is 500 (h=500) in the code shown here.

Making the Web Applet Visible

Complete the following procedure to make the Microsoft Outlook Web applet visible.

To make the Web applet visible

  1. In the upper-right corner of any page, click the Admin global link.

  2. Click Application Customization, then click Activity.

  3. In the Application Setup section, click My Homepage Layout.

  4. In the Page Layout Management section, click Task Page Layout.

  5. In the Task Page Layout list, click Edit to modify your existing layout.

    The Page Layout Wizard is displayed and guides you through the process.

  6. In Step 4 Related Information:

    1. Move the new Outlook Calendar Web applet from the Available Information list to the Displayed Information list.

    2. Click the up and down arrows to position the new custom Web applet, as required.

    3. Click Finish to create the new layout.

Displaying the Calendar

Complete the procedure to display the calendar.

To display the calendar

  1. Open Microsoft Outlook and navigate to the calendar.

  2. To display the weekly calendar, select the Weekly tab in Microsoft Outlook first before it displays in the Microsoft Outlook Calendar Web applet.

If you want to display the Calendar, open Outlook and navigate to the Calendar. If you want to display the weekly Calendar, select the weekly tab in your Outlook first before it displays in the Outlook Calendar web applet.

Modifying Search Layouts for Oracle CRM On Demand Financial Services Edition

Complete the steps in the following procedure to modify the search layout for the record types.

Company administrators typically modify the search layout for the Insurance Property record type for each role in the Financial Services edition.

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To modify a search layout for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to the Admin screen and then the Application Customization view.

  2. In the Record Type Setup section, click the link for the Insurance Property record type.

  3. In the Search Layout Management section, click the Insurance Property Search Layout.

  4. In Insurance Property Search Layout page, click the Copy link next to a layout to create a new layout that is based on an existing layout, or click New Layout on the title bar to create an entirely new layout.

    The Page Layout wizard opens.

  5. In Step 1 of the wizard, enter a name for the layout and (optionally) a description and click Next.

  6. In Step 2 Specify Targeted Search Field, select fields from the available Fields list and use the up and down arrows next to the Selected Fields list to organize the search fields in the order you want, or you can leave the default field in this step.

  7. In Step 4 Define Search Results Layout, select fields from the available Fields list and put the fields in the Lookup Window and Search Results Fields section. For example to help search the Insurance property, the administrator can select: Policy, Type, Make, Model, Amount fields to be put in the Lookup Window and Search Results Fields section.

  8. Deselect the Configure Lookup window with default fields check box.

  9. Click Finish to save the layout.

Enabling a Search Layout for Oracle CRM On Demand Financial Services Edition

Now you must enable the search layout you configured in the previous procedure for each role in Oracle CRM On Demand Financial Services Edition.

To enable a search layout for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to Admin, User Management and Access Controls, and then the Role Management view.

  2. Click the edit link next to the role that you want to enable in the Search Layout.

    The Role Management wizard opens.

  3. Go to Step 7 of the wizard, Search Layout Assignment and on the Insurance Property record type, select the search layout name that you configured in the previous procedure.

  4. Click Finish.

Setting Up Related Information Page Layouts for Oracle CRM On Demand Financial Services Edition

It is recommended that you set up related information page layouts for each role that you intend to create in Oracle CRM On Demand Financial Services Edition.

When setting up a related information page layout, you can create a new layout, or you can copy or edit an existing layout. You can add fields to the related page layout as well as to the sections within the page, and you can also expose the related information in the page layout.

In Oracle CRM On Demand Financial Services Edition, there are 13 record types that have preconfigured fields for common industry use. These objects have many of the related information layouts created for you, but you can make additions as necessary.

Company administrators typically set up the related information layouts for the following record types for each role in the Financial Services edition:

  • Contact

  • Financial Account

  • Financial Product

  • Policy

The tables after this procedure show the details of the page layouts and related information sections that company administrators typically set up for Oracle CRM On Demand Financial Services Edition.

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To set up a related information page layout for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to the Admin screen and then the Application Customization view.

  2. In the Record Type Setup section, click the link for the required record type.

  3. In the Page Layout Management section, click the Related Information Page Layout.

  4. In the Related Information Setup section, select the related information type you want to customize.

    The Related Information Layout page for the selected related information type appears.

    Note: The items in the Related Information Setup section vary depending on which record type you select.

    If you want to create a copy of an existing layout, or to create a new layout, perform the following steps:

  5. On the record type Page Layout page, click the Copy link next to a layout to create a new layout that is based on an existing layout, or click New Layout on the title bar to create an entirely new layout.

    The Page Layout wizard opens.

  6. In Step 1 of the wizard, enter a name for the layout and (optionally) a description and click Next.

  7. In Step 2 Field Setup, select fields from the available Fields list and use the up and down arrows next to the Selected Fields list to organize the fields in the order you want.

    Note: For more information on field setup, see Configuring Field Setup for Oracle CRM On Demand Financial Services Edition.

  8. Click Finish to save the layout.

The following table shows the sections that company administrators typically set up for related information page layouts for each role in Oracle CRM On Demand Financial Services Edition.

Table Related Information Setup for Contacts

Related Information Setup Field Setup

Financial Account Holders

Financial Account Holder Name

Financial Account

Role

Financial Account Type

Balance

Joint

Held Away

Primary Account

Open Date

Financial Transactions

Financial Product Name

Transaction Type

Quantity

Value

Transaction Price

Transaction Date Time

Transaction Period

Transaction ID

Transaction Source

Involved Party

Involved Party Name

Claim Number

Status

Loss Code

Loss Type

Reported by

Role

Role in Accident

Injury Summary

The following table shows the sections that company administrators typically set up for related information page layouts for each financial account in Oracle CRM On Demand Financial Services Edition.

Table Related Information Setup for Financial Account

Related Information Setup Field Setup

Financial Account Holders

Financial Account Holder Name

Financial Account Holder: First Name

Financial Account Holder:

Role

Financial Account Holder: Email

Primary Account

Joined Date

The following table shows the sections that company administrators typically set up for related information page layouts for each financial product in Oracle CRM On Demand Financial Services Edition.

Table Related Information Setup for Financial Product

Related Information Setup Field Setup

Financial Transactions

Financial Account Number

Transaction Type

Quantity

Value

Transaction Price

Transaction Date Time

Transaction Period

Transaction ID

Transaction Source

The following table shows the sections that company administrators typically set up for related information page layouts for each policy in Oracle CRM On Demand Financial Services Edition.

Table Related Information Setup for Policy

Related Information Setup Field Setup

Policy Holder

Policy Holder Name

Contact Holder

Contact Holder: First Name

Contact Holder: Last Name

Role

Insured Type

Effective Date

Holder Percentage

Contact Holder: Email

Claim

Claim Number

Status

Loss Code

Loss Type

Report Number

Reported by

Report Date

Coverage

Coverage

Individual Limit

Total Limit

Deductible

Policy Attachment

Attachment Name

Size

Type

Created By

Modified By

Last Modified

Modifying Sales Stages for Oracle CRM On Demand Financial Services Edition

Complete the steps in the following procedure to modify the sales stages. This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To modify the sales stages for Oracle CRM On Demand Financial Services Edition

  1. In Oracle CRM On Demand, navigate to the Admin screen and then the Data Rules & Assignment view.

  2. In the Sales Methodology section, click the Sales Processes link.

  3. On the Sales Process List page, click the Sales Process Name link.

  4. In the Sales Stage title bar, click New, or in the row for an existing sales stage, click Edit.

  5. On the Sales Stage Edit page, enter a name for the sales stage or edit the name for an existing one.

  6. On the Sales Stage Edit page, enter a number in the Order field for the sales stage, or edit the Order # (number) for an existing one.

    Order # (number) corresponds to the position of the sales stage in the picklist.

  7. Click Save.

    Repeat these steps for each sales stage that you want to add or edit.

The following table shows the suggested sales stages for Oracle CRM On Demand Financial Services Edition:

Table Sales Stages for Oracle CRM On Demand Financial Services Edition

Sales Stage Default Probability Order

New Opportunity

10

1

Initial Communication

20

2

Discovery

30

3

Opportunity Analysis

40

4

Solution Development

50

5

Solution Presentation

60

6

Client/Prospect Evaluation

70

7

Commitment to Buy

80

8

Paperwork Signed

90

9

Closed/Won

100

10

Closed/Lost

0

11

Setting Up Access Profiles for Financial Services Roles

You must set up two profiles for each financial services role:

  • Default access profile. Sets the access levels for records not owned by the user (or by the user's group).

  • Owner access profile. Sets the access levels for the records owned by the user, by the user's group, or by someone who reports to the user (if manager visibility is enabled).

Complete the steps in the following procedure for each of the required access profiles. This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To set up the default access and owner access profiles for a financial services role

  1. In Oracle CRM On Demand, navigate to the Admin screen, User Management and Access Controls, and then the Access Profiles view.

  2. Click the Copy link on the appropriate profile, as follows:

    • If you are setting up a default access profile, click the Copy link on a default access profile that is similar to the one you want to set up.

      For example, to create the default access profile for a financial advisor, click the Copy link on the Field Sales Rep Default Access Profile.

    • If you are setting up an owner access profile, click the Copy link on an owner access profile that is similar to the one you want to set up.

      For example, to create the owner access profile for a financial advisor, click the Copy link on the Field Sales Rep Owner Access Profile.

    The Access Profile Wizard opens.

  3. In Step 1 of the wizard, enter a name for the access profile (for example, Financial Advisor Default Access Profile or Financial Advisor Owner Access Profile).

  4. In the wizard, go to Step 2 (Specify Access Levels), and change the access settings for the role, as necessary.

    For example, the following table lists the access settings that company administrators typically configure for a financial advisor role.

    Record Type Related Information Default Access Owner Access

    Claim

    Claim

    Read/Edit/Delete

    Read/Edit/Delete

    Claim

    Activities

    View

    View

    Claim

    Damages

    View

    View

    Claim

    Involved Parties

    View

    View

    Claim

    Service Requests

    View

    View

    Contact

    Contact Interests

    Full

    Full

    Contact

    Contact Relationships

    Read/Create

    Full

    Contact

    Households

    Full

    Full

    Contact

    Portfolios

    Full

    Full

    Contact

    Referrals

    View

    View

    Coverage

    Coverage

    Read/Edit/Delete

    Read/Edit/Delete

    Damage

    Damage

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Account

    Financial Account

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Account

    Activities

    View

    View

    Financial Account

    Books

    Full

    Full

    Financial Account

    Custom Objects (All)

    Full

    Full

    Financial Account

    Financial Account

    View

    View

    Financial Account

    Financial Account Holders

    View

    View

    Financial Account

    Financial Account Holdings

    View

    View

    Financial Account

    Financial Plans

    View

    View

    Financial Account

    Financial Transactions

    View

    View

    Financial Account

    Leads

    View

    View

    Financial Account

    Opportunities

    View

    View

    Financial Account

    Policies

    View

    View

    Financial Account

    Service Requests

    View

    View

    Financial Account

    Financial Account Holder

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Account

    Financial Account Holdings

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Plan

    Financial Plan

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Plan

    Activities

    View

    View

    Financial Plan

    Books

    Full

    Full

    Financial Plan

    Leads

    View

    View

    Financial Plan

    Opportunities

    View

    View

    Financial Plan

    Service Requests

    View

    View

    Financial Product

    Financial Product

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Product

    Coverages

    View

    View

    Financial Product

    Financial Account Holdings

    View

    View

    Financial Product

    Financial Products

    View

    View

    Financial Product

    Financial Transactions

    View

    View

    Financial Product

    Financial Transaction

    Read/Edit/Delete

    Read/Edit/Delete

    Financial Transaction

    Financial Transactions

    View

    View

    Financial Transaction

    Service Requests

    View

    View

    Household

    Household

    Read/Edit/Delete

    Read/Edit/Delete

    Household

    Attachments

    Read-Only

    Read-Only

    Household

    Completed Activities

    View

    View

    Household

    Contacts

    Full

    Full

    Household

    Household Team

    Full

    Full

    Household

    Leads

    Read-Only

    Read-Only

    Household

    Notes

    Read-Only

    Read-Only

    Household

    Open Activities

    View

    View

    Household

    Opportunities

    View

    View

    Household

    Portfolios

    Read-Only

    Read-Only

    Household

    Service Requests

    View

    View

    Insurance Property

    Insurance Property

    Read/Edit/Delete

    Read/Edit/Delete

    Insurance Property

    Coverages

    View

    View

    Insurance Property

    Damages

    View

    View

    Policy

    Policy

    Read/Edit/Delete

    Read/Edit/Delete

    Policy

    Activities

    View

    View

    Policy

    Policy Attachment

    Read/Edit/Delete

    Read/Edit/Delete

    Policy

    Books

    Full

    Full

    Policy

    Claims

    View

    View

    Policy

    Coverages

    View

    View

    Policy

    Custom Objects (All)

    Full

    Full

    Policy

    Insurance Properties

    View

    View

    Policy

    Leads

    View

    View

    Policy

    Opportunities

    View

    View

    Policy

    Policies

    View

    View

    Policy

    Policy Holders

    View

    View

    Policy

    Service Requests

    View

    View

    Policy

    Policy Holder

    Read/Edit/Delete

    Read/Edit/Delete

    Portfolio

    Portfolio

    Read/Edit

    Read/Edit/Delete

    Portfolio

    Completed Activities

    View

    View

    Portfolio

    Contacts

    Full

    Full

    Portfolio

    Open Activities

    View

    View

    Portfolio

    Portfolio Sub-Accounts

    View

    View

    Portfolio

    Team

    Full

    Full

  5. Click Finish.

Creating Financial Services Roles

Complete the steps in the following procedure to create a financial services role. This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

To create a financial services role

  1. In Oracle CRM On Demand, navigate to Admin, User Management and Access Controls, and then the Role Management view.

  2. Click the Copy link on an existing role that is similar to the role you want to create.

    For example, to create the Financial Advisor role, copy the Field Sales Rep role.

    The Role Management wizard opens.

  3. In Step 1 of the wizard, enter the role name (for example, Financial Advisor) and description.

  4. In the wizard, go to Step 2 (Record Type Access), and adjust the settings for the role, as necessary.

    For example, the following table shows the financial services settings that company administrators typically configure for a financial advisor role.

    Record Type Has Access Can Create Can Read All Records

    Contact

    Selected

    Selected

    Not Selected

    Household

    Selected

    Selected

    Not Selected

    Portfolio

    Selected

    Selected

    Not Selected

    Claim

    Selected

    Selected

    Not Selected

    Coverage

    Selected

    Selected

    Not Selected

    Damage

    Selected

    Selected

    Not Selected

    Financial Account

    Selected

    Selected

    Not Selected

    Financial Account Holders

    Selected

    Selected

    Not Selected

    Financial Plan

    Selected

    Selected

    Not Selected

    Financial Product

    Selected

    Selected

    Not Selected

    Financial Transaction

    Selected

    Selected

    Not Selected

    Financial Holdings

    Selected

    Selected

    Not Selected

    Insurance Property

    Selected

    Selected

    Not Selected

    Involved Party

    Selected

    Selected

    Not Selected

    Policy

    Selected

    Selected

    Not Selected

    Policy Holder

    Selected

    Selected

    Not Selected

  5. In the wizard, go to Step 3 (Access Profiles), and select the access profiles that you created earlier for the role.

  6. In the wizard, go to Step 4 (Privileges), and adjust the settings for the role, as necessary.

    For example, the following table shows the financial services privileges that company administrators typically configure for a financial advisor role.

    Role Category Privilege Assign

    Financial Advisor

    CRM

    Manage Contact Interest Access

    Not Selected

    CRM

    Manage Extended Contact and Account Relationship Access

    Not Selected

    CRM: Sales

    Manage Referrals

    Not Selected

    Industry-Specific: Financial Services

    Manage Households Access

    Not Selected

    Industry-Specific: Financial Services

    Manage Portfolios Access

    Not Selected

    Industry-Specific: Financial Services

    Manage Banking Custom Objects

    Selected

    Industry-Specific: Financial Services

    Manage Insurance Custom Objects

    Selected

  7. In the wizard, go to Step 5 (Tab Access & Order), and adjust the settings for the role, as necessary.

    For example, the following table shows the financial services settings that company administrators typically configure for a financial advisor role.

    Role Tab Move To

    Financial Advisor

    Households

    Selected Tabs

    Portfolios

    Selected Tabs

    Claim

    Selected Tabs

    Coverage

    Selected Tabs

    Damage

    Selected Tabs

    Financial Account

    Selected Tabs

    Financial Account Holders

    Selected Tabs

    Financial Plan

    Selected Tabs

    Financial Product

    Selected Tabs

    Financial Transaction

    Selected Tabs

    Financial Holdings

    Selected Tabs

    Insurance Property

    Selected Tabs

    Involved Party

    Selected Tabs

    Policy

    Selected Tabs

    Policy Holder

    Selected Tabs

  8. In the wizard, go to Step 6 (Page Layout Assignment), and assign a page layout to each record type.

  9. In the wizard, go to Step 7 (Search Layout Assignment), and assign a search layout to each record type.

    For information about setting up search layouts, see Oracle CRM On Demand Online Help.

  10. In the wizard, go to Step 8 (Homepage Layout Assignment), and assign a homepage layout to each record type.

    For information about setting up homepage layouts, see Oracle CRM On Demand Online Help.

  11. Click Finish.

Configuring Custom Objects for Policies

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

You can associate custom objects 1-40 with the Policy record. Custom objects 1-40 can be customized for data specific to insurance policies.

The relationship between the Policy record type and Custom Objects is one-to-many. You can create many-to-many relationships for custom object record types by using another custom object record type as an intersection table. For more information about custom objects and many-to-many relationships, see Oracle CRM On Demand Online Help.

To configure custom objects:

  • Verify that the administrator’s role is set up for the custom objects

  • Add the Custom Objects to the Policy record type page layout

Complete the steps in the following procedure to verify the administrator’s role is set up for custom objects.

Verifying the administrator’s role is set up for custom objects

  1. In the upper-right corner of any page, click the Admin global link.

  2. In the User Management and Access Controls section of the Admin Homepage, click the User Management and Access Controls link.

  3. In the Access Profile Management section, click the Access Profiles link.

  4. On the Access Profiles page, click the Edit link for the role that you would like to edit, and do the following:

    1. Navigate to Step 2 (Specify Access Levels) and click the Related Information next to the Policy object.

    2. On the Related Information page, find Custom Objects, and select View for the Access Level.

    3. Click Finish.

Complete the steps in the following procedure to add custom objects to the Policy record type page layout.

To add the custom objects to the Policy record type page layout

  1. In the upper-right corner of any page, click the Admin global link.

  2. In the Application Customization section, click Application Customization.

  3. In the Record Types Setup section, click the link for the Policy record type.

  4. In the Page Layout Management section, click the Related Information Layout link.

  5. On the Related Information Layout page, click the Edit link next to a layout.

    The Related Information Layout wizard opens.

  6. In the wizard, go to Step 4 (Related Information), and use the directional arrows to add Custom Objects option to the Available section.

  7. Click Finish to save the record.

Configuring Books

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

Books are an efficient method of organizing and segregating records, so that users can collaborate without being team members for each record.

You can configure books for the following records:

  • Policy

  • Financial Account

  • Financial Plan

A book can be associated with a record in two ways:

  • By adding the book to the Book related information list on a Policy record.

  • Automatically, through a workflow rule or batch assignment.

For more information about book management, see Oracle CRM On Demand Online Help.

Complete the steps in the following procedure to verify the administrator’s role is set up for books.

Verifying the administrators role is set up for books

  1. In the upper-right corner of any page, click the Admin global link.

  2. In the User Management and Access Controls section of the Admin Homepage, click the User Management and Access Controls link.

  3. In the Access Profile Management section, click the Access Profiles link.

  4. On the Access Profiles page, click the Edit link for the Administrator Default Access Profile, and do the following:

    1. Navigate to Step 2 (Specify Access Levels) and click the Related Information next to the record type object.

    2. On the Related Information page, find Books, and select Full for the Access Level.

    3. Click Finish.

  5. On the Access Profiles page, click the Edit link for the Administrator Owner Access Profile, and do the following:

    1. Navigate to Step 2 (Specify Access Levels) and click the Related Information next to the record type object.

    2. On the Related Information page, find Books, and select Full for the Access Level.

    3. Click Finish.

Complete the steps in the following procedure to add books to the record type page layout.

To add the book to page layout

  1. In the upper-right corner of any page, click the Admin global link.

  2. In the Application Customization section, click Application Customization.

  3. In the Record Types Setup section, click the link for the record type.

  4. In the Page Layout Management section, click the record type Page Layout link.

  5. On the Policy Page Layout page, click the Edit link next to a layout.

    The Page Layout wizard opens.

  6. In the wizard, go to Step 4 (Related Information), and use the directional arrows to add the Books option to the Available section.

  7. Click Finish to save the record.

For more information about creating books, see Oracle CRM On Demand Online Help.

Configuring My Team Policies List

This task is a step in Process of Configuring Oracle CRM On Demand Financial Services Edition.

Insurance agent managers can configure the My Team Policies List in the Policy List page to show all the policies owned by their subordinates. For more information about creating lists, see Oracle CRM On Demand Online Help.

Complete the steps in the following procedure to add the My Team Policies list to the Policy List page.

To configure My Team Policies list

  1. Navigate to the Policy Homepage.

  2. In the Policy List page, click the Manage Lists link.

  3. Manage Policy Lists page, Click on New List

  4. In the Search In section, select the All records I or my subordinates own option, and then click Save.

  5. In the List Name field, enter My Team Policies.

  6. For List Accessibility, select one of the following options based on your user role:

    • Private. Allows you alone to see the filtered list.

    • Public. Makes the list available to all employees. Public lists appear on the record Homepage for all employees at your company.

    • Role Specific. Make the list available only to users with a specific role.

  7. Click Save and Run.