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Service Requests and Solutions > Solutions > Managing Solutions > Rating Solutions

Rating Solutions

You can rate the effectiveness of a solution as many times as you want to.

To rate solution information

1. Select the solution.

   For instructions on selecting solution, see Finding Records.

2. In the Solution Details title bar, click the Rate Solution button.
3. On the Solution Rating page, select a rating from 1 to 5 (5 is the best) from the drop-down list.
4. Save the record.

   Individual user ratings are averaged to determine which solutions appear in the Highest Rated Solutions section on the Solutions Homepage.