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Service Requests and Solutions > Solutions > Managing Solutions > Approving and Publishing Solutions

Approving and Publishing Solutions

Before you begin. To perform this procedure, your user role must include the Publish Solutions privilege.

You can review solutions for accuracy and completeness. Then you can approve the draft and publish it internally. Publishing a solution internally makes it available for all customer service representatives to use and link to service requests.

To approve and publish a solution

1. From the Solutions Homepage, click the Draft Solutions link.
2. From the Solutions List page, select the solution and then click Edit.
3. On the Solution Edit page, change the Status to Approved to approve the solution.
4. To publish the solution, select the Published check box.
5. Save the record.