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Submitting Call Detail Information for Inventory TrackingThe following procedure describes how to submit call detail information for inventory tracking. NOTE: If the call record does not contain a valid contact state license or an associated signature record, and the validation checks for these conditions have been set up by your administrator on the Life Science Related Preferences page, then Oracle CRM On Demand displays an error message and prevents the call submission. For information on the relevant preferences, see the information on Enable Contact State License Validation and Enable Signature Validation in Setting Life Sciences Related Preferences. About Submitting Attendee Call and Account CallsIn releases of Oracle CRM On Demand before Release 24, if you submitted attendee call information, then Oracle CRM On Demand did not permit you to submit related account call information, and the account call remained in an ambiguous state regardless of whether the account call contained inventory items and a valid signature. However, in Release 24, the account call submission feature has been enhanced as follows:
To submit the Call Detail information for inventory tracking
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Published 6/21/2021 | Copyright © 2005, 2021, Oracle and/or its affiliates. Legal Notices. |