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Life Sciences > Sample Transactions > Managing Sample Transactions > About Electronic Signatures
About Electronic Signatures
Oracle CRM On Demand can store signature data securely, in image format, for dropped samples. Signature images are stored in Oracle CRM On Demand, using standard image formats. The signature image is a series of x- and y-coordinates or strings, which can be stored in the Oracle CRM On Demand database.
If your administrator selects the Enable Signature Validation check box on the Life Science Related Preferences page, then each call activity recorded for samples that are dropped during a sales call must have an associated signature image. It is the responsibility of the sales representative who is dropping the samples to obtain an electronic signature from the person (or company) who receives the samples. The signature can be captured on paper or by an external application (such as a mobile handheld device), and then uploaded to Oracle CRM On Demand through the Web services interface from an offline client, such as an iPad or mobile device. The sales representative must capture the signature when the samples are dropped. The sales representative cannot submit the call record in Oracle CRM On Demand until a signature record is associated with the call.
Administrators and authorized users can view the signature images that are associated with call records in Oracle CRM On Demand, but they cannot create, update, or delete the signature records. Sample administrators must regularly check the signature images to make sure that the signatures collected from a contact for different calls are consistent. For information about the user role and access profile settings that are required to check electronic signatures, see Checking Electronic Signatures.
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