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Analytics > Designing an Analysis > Getting Started with Analytics > Selecting Subject Areas > Shared Activities Historical Analytics Subject Area

Shared Activities Historical Analytics Subject Area

Availability

This subject area is available in all editions of Oracle CRM On Demand.

Business Purpose

This subject area provides the ability to analyze shared activities by account, contact, and user dimensions. Because these activities can be shared by one or more users in Oracle CRM On Demand, using this subject area you can report shared activities. Activities that are owned or shared with at least one user can be reported using this subject area.

Relationship Type

Many-to-many

Dimensions

This subject area has the following dimensions:

• Account
• Activity
• Contact
• Owned By User

Metrics

• Activity Metrics
  • Activity Custom Metrics
  • Activity Metrics by Created Date
    • Number (#) of Activities
    • Number (#) of Appointments (Created Date)
    • Number (#) of Closed Activities
    • Number (#) of Open Activities
    • Number (#) of Tasks (Created Date)
  • Activity Metrics by Other Dates
    • Number (#) of Appointments (End Date)
    • Number (#) of Appointments (Start Date)
    • Number (#) of Tasks (Due Date)
  • Activity Optimized Custom Metrics
  • Number (#) of Accounts with Activities
  • Number (#) of Activities
  • Number (#) of Appointments Scheduled
  • Number (#) of Calls Dialed
  • Number (#) of Calls Reached
  • Number (#) of Closed Activities
  • Number (#) of Open Activities

Usage Notes

The Account, Activity, and Contact dimensions include a Book hierarchy, which enables you to analyze metrics and related attributes at any level.

The data visibility to the activity record is not controlled through the book association with that activity record in this subject area. You must own the activity record, or it must be shared with you so that you can see activity records in this subject area.