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Service Request Team Historical Analytics Subject AreaAvailabilityThis subject area is available in all editions of Oracle CRM On Demand. Business PurposeThis subject area allows the reporting of the many-to-many relationship between service requests and team members. Because it is possible to associate a service request with various team members in Oracle CRM On Demand, you can use it to list all team members associated with a service request and all service requests where a user is added as a team member. You cannot use this subject area to report on service requests that are not associated with any user or to report on users not linked to a service request. Relationship TypeMany-to-many DimensionsThis subject area has the following dimensions:
Metrics
Usage NotesThe Service Request dimension includes a Book hierarchy, which enables you to analyze metrics and related attributes at any level. In the Service Request Team Optimized Custom Fields folder for the Service Request Team dimension, the first five custom fields (that is, the first five fields that were created) of each of the following field types are available:
In the Service Request Team Optimized Custom Metrics folder, the first five custom fields (that is, the first five fields that were created) of each of the following field types are available as metrics:
Data Visibility. If the Historical Subject Area setting for you is Manager Visibility or Team Visibility, then this subject area uses the Team Visibility mode and you can report on all the service requests for which you are either the owner or a team member. If the setting for you is Full Visibility, then service requests either owned by you or your subordinates or the records in which you or your subordinates are added as team members can be reported upon. |
Published 6/21/2021 | Copyright © 2005, 2021, Oracle and/or its affiliates. Legal Notices. |