10134 - Server Upgrade Failed

Alarm Group:

LOG

Description:

The server upgrade operation failed.

Severity:

Major

Instance:

<HostName>

HA Score:

Normal

Auto Clear Seconds:

0

OID:

tekelecLogServerUpgradeFailAlm

Recovery:

1. If a server upgrade fails, this alarm clears when the server upgrades successfully. Upgrade the server individually or as part of a server group or site upgrade. If more than one server in the same server group or site fails to upgrade, the server group and site upgrades may be useful because both methods will attempt to upgrade all of the failed servers within the server group or site, respectively. Upgrading all servers in a server group is useful if the server group has multiple upgrade failures. Upgrading all servers in a site is useful if servers in multiple server groups contained in a site have upgrade failures.
2. To upgrade individual servers:
   1. Navigate to the Upgrade page (Administration > Software Management > Upgrade ).
   2. To upgrade a NOAM server, select the NOAM tab and proceed to 2.e.
   3. To upgrade a server that is not a NOAM server, select the SOAM site tab associated with the servers that raised the alarm.
   4. Select the sub-tab associated with the server group containing the servers that raised the alarm.
   5. Select the individual servers and then click the Upgrade Server button to start the upgrade on the selected servers.

      Note:

      Servers cannot be selected across tabs. If there are servers in multiple server groups, you must restart the server upgrade for each additional Server Group tab, or perform a server group or site upgrade.
3. To upgrade all servers in a server group:
   1. Navigate to the Upgrade page (Administration > Software Management > Upgrade).
   2. To upgrade a NOAM server, select the NOAM tab and proceed to 3.e.
   3. To upgrade a server that is not a NOAM server, select the SOAM site tab associated with the servers that raised the alarm.
   4. Select the sub-tab associated with the server group containing the server(s) that raised the alarm.
   5. Click Auto Upgrade to upgrade all servers in the server group. (Do not select any servers.)

   Note:

   The active server in the NO server group will never upgrade automatically.

   An alternative method to upgrade a server group that is not a NOAM server group is to upgrade selected server groups from the Entire Site sub-tab. The site upgrade form does not offer as many options as the automated server group upgrade.

   To upgrade all servers in a server group using the alternative method:

   1. Navigate to the Upgrade page (Administration > Software Management > Upgrade).
   2. Select the SOAM site tab associated with the servers that raised the alarm. Remain on the Entire Site sub-tab.

      Note:

      The Entire Site sub-tab only appears when the site contains more than one server group.
   3. Select the individual server groups then click the Upgrade Server Group button to start the upgrade on the selected server group(s).
4. To upgrade entire sites:
   1. Navigate to the Upgrade page (Administration > Software Management > Upgrade).
   2. Select the SOAM site tab associated with the servers that raised the alarm. Remain on the Entire Site sub-tab.

      Note:

      The Entire Site sub-tab only appears when the site contains more than one server group.
   3. Click Site Upgrade to upgrade all server groups in the site. (Do not select any server groups.)