19821 - Communication Agent Routed Service Degraded

Alarm Group:

CAF

Description:

This alarm indicates that some, but not all, connections are unavailable in the connection group being used by a Communication Agent Routed Service to route messages. The result is that the server that posted this alarm is not load-balancing traffic across all of the connections configured in the connection group.

Severity:

Major

Instance:

<ServiceName>

HA Score:

Normal

Auto Clear Seconds:

0 (zero)

OID:

cAFRSDegradedNotify

Recovery:

1. Use Main Menu > Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
2. Use Main Menu > Communication Agent > Maintenance > Connection Status to view the reasons why connections are unavailable.
3. Use Main Menu > Status & Manage > Server to confirm that the far-end servers have an application state of enabled, and that their subsystems are operating normally.

   It is possible that this alarm results from conditions at the far-end servers connected to the server that asserted this alarm.

4. It is recommended to contact My Oracle Support for assistance.