19820 - Communication Agent Routed Service Unavailable
Alarm Group:
CAF
Description:
This alarm indicates all connections of all connection groups associated with a routed service are unavailable. This generally occurs when far-end servers have been removed from service by maintenance actions. This can also occur if all of the routed service’s connections have been either disabled or blocked.
Severity:
Major
Instance:
<RoutedServiceName>
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
cAFRSUnavailNotify
Recovery:
Navigate to Main Menu > Communication Agent > Maintenance > Routed Service Status to view the connection groups and connections associated with the Routed Service.
Navigate to Main Menu > Communication Agent > Maintenance > Connection Status to view the reasons why connections are unavailable.
Navigate to Main Menu > Status & Manage > Server to confirm the far-end servers have an application state of enabled, and their subsystems are operating normally.
This alarm can result from conditions at the far-end servers connected to the server that asserted this alarm.
Check network and reach-ability of provider server(s) from user server(s). Loss of network connectivity can lead to this alarm. In that case, the user also sees alarm 19800.