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User Data Repository Alarms, KPIs, and Measurements
Release 12.4
E82598-01
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13405 - Diameter Application Unavailable

Alarm Type:
UDRF
Description:
Diameter Application is unable to process any messages because it is Unavailable. A Diameter Application can become unavailable when:
  • The Admin State is set to Disable with the forced shutdown option.
  • The Admin State is set to Disable with the graceful shutdown option and the graceful shutdown timer expires.
  • It reaches Congestion Level 3.
Severity:
Critical
Instance:
N/A
HA Score:
Normal
Auto Clear Seconds:
0
OID:
DiameterApplicationUnavailable

Recovery:

  1. Display and monitor the Diameter Application status by selecting Diameter > Maintenance > Applications in the SO GUI. Verify that the Admin State variable is set as expected.
  2. A Diameter Application operation status becomes Unavailable when either the Admin State is set to Disable with the Forced Shutdown option, or the Admin State is set to Disable with the Graceful Shutdown option and the Graceful Shutdown timer expires.
  3. A Diameter Application can also become Unavailable when it reaches Congestion Level 3, if enabled.

    Note:

    This alarm will not be raised when the Diameter application is shutting down gracefully or application is in Disabled state. Only the Diameter Application operational status will be changed to Unavailable.
  4. Check the Event History logs for additional DIAM events or alarms for this MP server.
  5. If the problem persists, contact unresolvable-reference.htm#GUID-DD0927BD-FD0B-4CEB-86E9-98A33C12D4E0.