Service Request
The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.
Parent Objects
Child Components
Activity, Attachment, Audit Trail, Book, Note, Solution, Team
For information about using attachments with this object, see Using Attachments with Web Services On Demand.
Methods Called
The following table details the methods called by the Service request service.
Method | Name as Defined in Service |
---|---|
ServiceRequestDelete |
|
ServiceRequestDeleteChild |
|
ServiceRequestInsert |
|
ServiceRequestInsertChild |
|
ServiceRequestInsertOrUpdate |
|
ServiceRequestQueryPage |
|
ServiceRequestUpdate |
|
ServiceRequestUpdateChild |
Fields
The following table details the required and read-only fields for the service request object.
Child Component | Field Name | Type |
---|---|---|
ServiceRequest (parent) |
ContactEmail |
Read-only |
ContactFirstName |
Read-only |
|
ContactFullName |
Read-only |
|
ContactLastName |
Read-only |
|
Read-only |
||
LastUpdated |
Read-only |
|
ServiceRequestConcatId |
Read-only |
|
Attachment |
DisplayFileName |
Required |
FileNameOrURL |
Required |
|
FileDate |
Read-only |
|
FileSize |
Read-only |
|
SRId |
Read-only |
|
Id |
Read-only |
|
ModId |
Read-only |
|
Read-only |
||
Book |
BookName |
Required |
BookId |
Read-only |
|
SystemAssociateFlag |
Read-only |
|
ModId |
Read-only |
|
Read-only |
The following table details the status key for the service request object.
Child Component | Field Name |
---|---|
ServiceRequest (parent) |
|
AccountId |
|
ContactId |
|
ExternalSystemId |
|
Id |
|
IntegrationId |
|
LastUpdated |
|
Activity |
|
ExternalSystemId |
|
Id |
|
IntegrationId |
|
Attachment |
|
Id |
|
SRId |
|
Book |
|
BookId |
|
ModId |
|
ServiceRequestNote |
|
ExternalSystemId |
|
Id |
|
LastUpdated |
|
ServiceRequestId |
|
Solution |
|
ExternalSystemId |
|
Id |
|
IntegrationId |
|
LastUpdated |
The following table details the pick map fields for the service request object.
Child Component | Pick Map Field | Maps To |
---|---|---|
Service Request (parent) |
Owner |
OwnerId |
AccountExternalSystemId |
AccountId |
|
AssetIntegrationId |
AssetId |
|
AssetExternalSystemId |
AssetId |
|
ProductExternalSystemId |
ProductId |
|
Book |
BookName |
BookId |
The following table provides a list of the filterable fields for the child components of the service request object, and a list of user key combinations for each child component.
Child Component | Filterable Fields | User Key Field Combinations |
---|---|---|
Service Request (parent) |
All |
ServiceRequestId |
IntegrationId |
||
ExternalSystemId |
||
SRNumber |
||
Activity |
Type |
Type and Description |
Owner |
IntegrationId |
|
Subject |
ExternalSystemId |
|
DueDate |
||
Priority |
||
Status |
||
Attachment |
None |
Id |
ExternalSystemId |
||
FileNameOrURL and FileExtension |
||
Audit Trail |
Date |
None |
User |
||
FieldModified |
||
Book |
None |
BookId |
BookName |
||
Service Request Note |
Subject |
Subject and Description |
ExternalSystemId |
||
Solution |
Title |
Title |
Published |
IntegrationId |
|
SolutionId |
ExternalSystemId |
|
Status |
||
Id |
The following table details the picklists available for the service request object.
Field Name |
---|
Area |
Cause |
Priority |
Source |
Status Note: The Status picklist is editable
for users whose role includes the Customize Application - Edit Service
Request 'Status' Picklist privilege. |
Type |
For more information on the fields accessible through the Service request Web service, go to the Web Services Administration page within the Oracle CRM On Demand application, and generate the WSDL file for the service request object.