Solution

The solution object stores information on solutions to customer problems or service requests. Solutions can be reused if the same problem is identified with a product or service. This prevents the duplication of work for customer service representatives.

Child Objects

Attachment, Audit Trail,Book, Message Response, Messaging Plan, Messaging Plan Item, Messaging Plan Item Relation, Service Request.

Methods Called

The following table details the methods called by the Solution service.

Table Methods Called by Solution Service

Method	Name as Defined in Service
Delete	SolutionDelete
Execute	SolutionExecute
Insert	SolutionInsert
QueryPage	SolutionQueryPage
Update	SolutionUpdate

Fields

The following table details the required and read-only fields for the solution object.

Table Required and Read-Only Fields for the Solution Object

Field Name	Type
Title	Required
Audit Fields	Read-only
CreatorId	Read-only
LastUpdated	Read-only

The following table provides a list of the user key combinations for the solution object.

Table User Key Fields on the Solution Object

User Key Field Combinations
Name
Id
ExternalSystemId

The following table details the picklists available for the solution object.

Table Picklists Available for the Solution Object

Field Name
Area
Cause
Priority
Source
Status
Type