Service Request
The service request object allows customers to request information or assistance with a problem related to products or services purchased from your company. Service requests can be ranked for severity and prioritized accordingly.
Parent Objects
Fields
The following table details the required and read-only fields for the service request child object.
Field Name | Type |
---|---|
Name |
Read-only |
OwnerFullName |
Read-only |
CreatedbyEmailAddress |
Read-only |
ModifiedbyEmailAddress |
Read-only |
LastAssessmentDate |
Read-only |
AssignmentStatus |
Read-only |
FuriganaAccountName |
Read-only |
FuriganaContactFirstName |
Read-only |
FuriganaContactLastName |
Read-only |
SRNumberShadow |
Read-only |
AbstractShadow |
Read-only |
LastAssignmentCompletionDate |
Read-only |
LastAssignmentSubmissionDate |
Read-only |
Read-only |
The following table details the pick map fields for the service request child object.
Pick Map Field | Maps To |
---|---|
AccountIntegrationId |
AccountId |
AccountExternalId |
AccountId |
AccountLocation |
AccountId |
Account |
AccountId |
AssetExternalId |
AssetId |
Dealer |
DealerId |
ContactExternalId |
ContactId |
ContactIntegrationId |
ContactId |
DealerExternalId |
DealerId |
OwnerExternalId |
OwnerId |
OwnerIntegrationId |
OwnerId |
OwnerAlias |
OwnerId |
Product |
ProductId |
CustomObject1Name |
CustomObject1Id |
CustomObject2Name |
CustomObject2Id |
CustomObject3Name |
CustomObject3Id |
The following table provides a list of the user key combinations for the service request child object.
User Key Field Combinations |
---|
ServiceRequestId |
Id |