IDIH Traces Maintenance on DSR

Once a trace is created, it appears on the Diameter, and then Troubleshooting with IDIH, and then Maintenance, and then Traces GUI screen on the SOAM server.

The user can filter the list of entries to display only the desired entries, as well as sort the list entries in ascending or descending order by clicking on a column heading.

A trace begins with a Network Operational Status and a Site Operational Status of Inactive. Over the course of a trace's existence, the Network Operational Status may display a value of Inactive, Active, Completed, or None, depending on what action is occurring. The Site Operational Status displays a value of Inactive, Active, Impaired, or Completed

To start a trace, select a trace in the list and click Start. Once a trace is started, its Status changes to Active. While a trace is Active, the Number of Matches, Matches Remaining, and Time Remaining will be displayed.

Note:

To start multiple traces at once, hold CTRL, select the desired entries, and click Start. Only up to 8 traces may be Active at once (a combination of Network and Site traces depending on the settings configured on the Diameter, and then Troubleshooting with IDIH, and then Configuration, and then Global Options GUI screen).

If desired, the user can select a trace in the list and click Stop to stop it from running. To stop multiple traces at once, hold CTRL, select the desired traces, and click Stop.

If a problem occurs while the trace is running (due to trace limiting or trace throttling, for example), the trace will stop and its Status changes to Impaired and the Impaired? column will show as Yes.

Depending on if a trace's status is Active or Impaired, the Site Operational Reason is:

  • Inactive - a trace is not active because it is impaired
  • Normal - a trace is running normally
  • Disabled on Some MPs - a trace has been disabled on some MPs
  • Disabled on All MPs (network traces only)
  • Throttled

    Note:

    This state can occur for 2 reasons:
    • The IDIH has exceed the max bandwidth configured in Options Elements
    • An abatement threshold is reached
  • DSR-IDIH Connection Down on Some MPs - the connection between DSR and IDIH is down on some MPs
  • Manually Stopped - a running trace was stopped by the user
  • Match Limit Reached - the limit on the number of matches configured in Traces Elements has been reached
  • Time Limit Reached - the duration time configured in Traces Elements has been reached.
  • DA MP Restarted - used only for the case where a trace is stopped due to an MP restarting or a DSR/IDIH connection status change
  • Activation Failed on Some MPs
When a trace is finished running, the Status changes to Completed.

Note:

The maximum allowed number of Completed traces is 1000. Once over that number, no more traces can be activated and the trace list must be cleaned up.

The Start/Stop Time column for Active traces shows the time that the trace was started. For Completed traces, it shows the time that the trace was stopped.

The Notes column displays additional user-contributed information about a trace being run.

The Action column allows the user to select the Analyze with IDIH link.

If the user clicks the Analyze with IDIH link associated with a particular trace, a more detailed analysis of that trace opens in the ProTrace Application. Refer to the ProTrace User's Guide fo further information.

Note:

When using Analyze with IDIH, the user is able to access IDIH using single sign-on. If single sign-on is unavailable, the user may use the idihtrace user ID to access IDIH. See Accessing IDIH from DSR for further information about the idihtrace user.

Note:

Only up to 6 active traces may be analyzed at once.

If the user clicks Launch IDIH, a historical list of all available traces on IDIH will open.

The user can delete a trace in the list by clicking Delete.

Note:

Traces can only be deleted if the Site Operational Status is Completed.

The user can also check the Pause Updates box to prevent the Diameter, and then Troubleshooting with IDIH, and then Maintenance, and then Traces screen from automatically refreshing.