11.1 How to Troubleshoot Oracle ORAchk and Oracle EXAchk Issues

Follow these steps to fix the Oracle ORAchk and Oracle EXAchk related issues.

1. Ensure that you are using the correct tool.

   If you have an Oracle Engineered System other than Oracle Database Appliance, then use Oracle EXAchk. For all other systems, use Oracle ORAchk.

2. Ensure that you are using the latest versions of Oracle ORAchk and Oracle EXAchk.

   New versions are released every three months.

   1. Check the version using the –v option.

      $ orachk –v

      $ exachk –v

   2. Compare your version with the latest version available here:

      1. For Oracle ORAchk, refer to My Oracle Support note 2550798.1.

      2. For Oracle EXAchk, refer to My Oracle Support note 1070954.1.

3. Check the FAQ  for similar problems in My Oracle Support note 1070954.1.
4. Review files within the log directory.
   1. Check applicable error.log files for relevant errors.

      This file contains stderr output captured during the run, not everything you see in here will mean you have a problem, but if you have a problem this may give more information.

      • output_dir/log/orachk _error.log

      • output_dir/log/exachk _error.log

   2. Check applicable log for other relevant information.

      • output_dir/log/orachk.log

      • output_dir/log/exachk.log

5. Review My Oracle Support notes for similar problems.
6. For Oracle ORAchk issues, check My Oracle Support Community (MOSC).
7. If necessary capture debug output, log a new SR and attach the resulting zip file.