2 Virtual Group Management Module

In the Virtual Group Management module, you can add and modify Virtual Groups created for the selected dates on the Overview screen in the Date selection section. Virtual Groups are used to identify passengers traveling together, but not assigned to a group in the Shipboard Property Management System (SPMS) and SilverWhere. The Virtual Groups are only visible in SilverWhere and the group information is not synchronized with SPMS

Virtual Group Management Functionalities

Adding A Virtual Group

1. Select Virtual Group Management

2. Click Add Group and enter/ select the relevant information in the New Virtual Group pop-up window:

   • Group Name: The name of the Virtual Group.

   • Group Type: Pre-filled with SilverWhere.

   • Delegates: The number of passengers associated to the Virtual Group.

   • Seat Together: Check mark if the delegates want to seat together.

   • Don’t Seat: Check mark if the delegates wish to be seated separately.

   • Rotation: Check the applicable Rotation Code for this group (see Dining Rotation Setup)

   • Comments: Additional comments if applicable.

3. Click Add

Editing A Virtual Group

1. Select Virtual Group Management

2. Select the Virtual Group name and click Edit Group Info to display the Virtual Group Information

3. Make the required change and click Update Group Info

Deleting A Virtual Group

1. Select Virtual Group Management

2. Select the Virtual Group name and click Delete Group

   Note:

   You can only delete a Virtual Group if no dining reservations are present for the group.

3. Confirm the deletion

Selecting/ Deselecting All Group

You can select/ deselect all Virtual Groups with this function.

1. Select Virtual Group Management

2. Click on Select/ Deselect All Group

Adding/ Removing Selected Guest

You can add/ remove the selected passengers from the Guest Search panel to a Virtual Group with this function.

1. From the Virtual Group Management, select the Virtual Group.

2. Select the passengers in the Guest Search Panel

3. Click on Add/ Remove Selected Guest

Adding/ Removing All Guest

You can add/ remove all passengers from the Guest Search panel to a Virtual Group with this function.

1. Select Virtual Group Management

2. Select the Virtual Group and click on Add/ Remove All Guest