12 Health Check Procedures
Note:
If syscheck fails on any server during pre-upgrade Checks or in early checks stating that "cpu: FAILURE:: No record in alarm table for FAILURE", see Workaround to Resolve Syscheck Error for CPU Failure.If the 31201 - Process Not Running alarm displays, for instance, as cmsoapa, then execute Workaround to Fix cmsoapa Restart.
Note:
For release 7.2 only: if therestoretemp directory is not created in the /var/TKLC/db/filemgmt path on each server, then create it using this command:$ sudo mkdir -p /var/TKLC/db/filemgmt/restoretemp
$ sudo chown awadmin:awadm /var/TKLC/db/filemgmt/restoretemp
$ sudo chmod 775 /var/TKLC/db/filemgmt/restoretemp
Skipping this step leads to an upgrade failure.
- In the Primary SDS NOAM VIP, verify status. Expand Status & Manage click Server.
Figure 12-1 Server
- Verify Server Status is Normal (Norm) for Alarm (Alm), Database (DB), Reporting Status, and Processes (Proc).
Figure 12-2 Server Status
If any other server status displays, it appears in a colored box.
Note:
Other server states include Err, Warn, Man, and Unk.Note:
Post-Upgrade, upgraded servers have an Alm status of Err due to the Event ID (s): 32532 Server Upgrade Pending Accept/Reject expected alarm. This alarm displays until the upgrade is accepted and may be ignored at this time.Note:
During any time of upgrade in case 31149- DB Late Write Nonactive alarm is seen, please ignore it. This alarm does not have any effect on any functionality.If 31201 - Process Not Running alarm is getting raised for Instance as cmsoapa then execute Workaround to Fix cmsoapa Restart to solve this issue.
- In the Primary SDS NOAM VIP, verify connection counts. Expand Communication Agent select Maintenance click Connection.
Figure 12-3 Connection
- Verify all Connection Counts show equivalent counts (that is, n of n InService for Automatic or y of y InService for Configured)
Figure 12-4 Maintenance
Note:
DPs show a Configured Connections Count of 1 of 2 InService for Active/Standby configurations. This is normal and can be ignored. - In the Primary SDS NOAM VIP, view alarm status. Expand Alarms & Events click View Active.
Figure 12-5 View Active
- In the Primary SDS NOAM VIP, create Alarms and Events report. Click Export.
Figure 12-6 Export
- Click OK.
Figure 12-7 OK
- The name of the exported alarms CSV file displays in the Tasks tab.
Figure 12-8 Tasks
- In the Primary SDS NOAM VIP, save the Alarms and Events report. Click Report
Figure 12-9 Report
Figure 12-10 View Active Alarms
- Click Save on the Alarms and Events report and click Save on the File Download screen.
Figure 12-11 Save
Figure 12-12 Save
- Select a directory on a local disk drive to store the active Alarms and Events report and click Save.
Figure 12-13 Save As
- In the Primary SDS NOAM VIP, create Network Element report. Before 8.x, expand Configuration click Network Elements.
Figure 12-14 Network Elements
- If the release is 8.x, expand Configuration select Networking click Networks.
Figure 12-15 Networks
- Click Report.
Figure 12-16 Report
- The Network Element Report is generated.
Figure 12-17 Network Element Report
- In the Primary SDS NOAM VIP, save the Network Element report. Click Save on the Network Element report and click Save on the File Download screen.
Figure 12-18 Save
Figure 12-19 Save File
- Select a directory on a local disk drive to store the Network Element report and click Save.
Figure 12-20 Save As
- In the Primary SDS NOAM VIP, create the Servers report. Expand Configuration click Servers.
Figure 12-21 Servers
- Click Report.
Figure 12-22 Report
Figure 12-23 Server Report
- In the Primary SDS NOAM VIP, save the Servers report. Click Save on the Servers report and click Save on the File Download screen.
Figure 12-24 Save
Figure 12-25 Save File
- Select a directory on a local disk drive to store the Servers report and click Save.
Figure 12-26 Save Server Report
- In the Primary SDS NOAM VIP, create Server Groups the report. Expand Configuration click Server Groups.
Figure 12-27 Server Groups
- Click Report.
Figure 12-28 Report
Figure 12-29 Sever Groups Report
- In the Primary SDS NOAM VIP, save the Servers report. Click Save on the Server Groups report and click Save on the File Download screen.
Figure 12-30 Save
Figure 12-31 Save File
- Select a directory on a local disk drive to store the Server Groups report and click Save.
Figure 12-32 Save Server Report
- Verify OAM HA Role status, expand Status & Manage click HA
Figure 12-33 HA
- Verify the OAM HA Role for all servers shows either Active or Standby.
Figure 12-34 OAM HA Role
Note:
An OAM HA Role shown as Observer is allowed when the server role is Query Server.