Defining Supplier Conversation Keywords
To define supplier conversation keywords, use the Conversation Keywords component (KEYWORD_PNL).
This section provides an overview of defining supplier conversation keywords and lists the page used to define supplier conversation keywords.
|
Page Name |
Definition Name |
Usage |
|---|---|---|
|
Conversation Keywords Page |
KEYWORD_VNDR |
Define keywords to categorize conversations that you have with suppliers. This page is optional. |
You can define keywords to categorize conversations that you have with suppliers. Keywords might include price disputes, lead time inquiries, and so on. Conversation keywords enable you to record and track conversations that you have with the suppliers.
The system uses the keywords to search the supplier conversation records when you try to resolve a problem. For example, on the Conversations page, you can record the key elements of a conversation about a price dispute. You can select the keywords Price and Dispute to use as search data. Later, you can search for all instances of these keywords to recall the record of the specific conversation.
To access the Conversation Keywords page, navigate using