Changing and Viewing Address Information on Orders

Depending on the customer role, you can change the address for the current order by clicking the Address Override link that appears after you click the Related Links button.

The current customer address is populated from the customer master record enabling you to make changes for the address override. Existing header address overrides populate the line, or existing line overrides populate the schedule if address overrides haven't already been added for the line or schedule.

For example, if you enter an address override at the header level, the Address From field on the line and schedule shows that the address comes from the header. The address location for each line and schedule also shows Header instead of the address Location field that you can edit. If you override the address at the order line level, the schedule displays Line in the Address From field and displays Line in the ship-to customer Location field.

When you access the sold-to or ship-to Override Address page, the system automatically creates a new address override for the order. From that point, you will see the Override Address page when you view the address. You can delete the new address override by clicking the Delete Address Override button on the Override Address page for either the sold-to or ship-to address. The new address override will be deleted. If you want to see the sold-to or ship-to address without creating an address override, click the View Customer Address link for either type of address.

To view the address for the line or schedule, click the View Customer Address link. The order header address override appears in display-only mode and Header appears in the Address From field. If you click the Override Ship To Address link on the order line, you can create a new address override for that line. If you click the Override Ship To Address link at the schedule level, you can create a new address override at the schedule level.