Siebel CRM with Oracle Digital Assistant
Siebel's integration with Oracle Digital Assistant (ODA) enable our customers to provide more personal and an engaging experience. They can initiate the right conversations based on users’ need.
Using ODA with Siebel can provide many benefits, including:
- Reach customers / employees on new channels.
- Opportunity to automate a wide range of marketing, sales and customer support processes.
- Quickly scale to handle an increase in number of enquiry and improve customer satisfaction without overwhelming the contact center infrastructure.
- Reduce human intervention.
- Increase operational efficiency and reduce cost.
- Guided user interactions offer an easy and intuitive interface.
- Get started with a library of ready to go skills, build your own to meet your specific needs.
- Reduce time to market by utilizing ready to use skills from skill store.
Why choose Oracle Digital Assistant?
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Advanced natural language understanding (NLU)
Patented deep learning algorithms understand a user’s natural conversation, derive intent and context, and build memory from user behaviors in multiple languages.
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One assistant for all applications
Businesses can connect applications and consolidate conversations into a single unified interface. Simple tools can help developers create custom skills.
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Prebuilt skills and templates
Ramp up fast with a library of common interactions and integrations with your current Oracle applications.