Powering the Service organization for one of the world's most innovative and pioneering e-Commerce companies.

Summary

Extreme scale Service management and integration across many systems.

Highlights

eBay use Siebel CRM as the backend for their Service operation. Primarily for Service Request and related Activities across the business with many back-office system integrations. The system achieves extreme scale with a whopping 120,000 Service Requests a day.

eBay are a recognised Solution Innovator, not an Oracle Customer Reference.