Siebel Integration

Increased Agility

Siebel Event Pub/Sub is a framework for Event Driven communication between Siebel Components and external event driven systems.

This allows event publishing to and consuming from Kafka, considering various use cases of a typical CRM implementation.

Kafka is the most widely used message router and is extremely proven, an industry standard, and under active development.

Optimize Resources & Cost

Event producers and consumers are decoupled, allowing independence between systems, simplifying integration and reducing cost.

• Kafka can handle high volume traffic for performant and scalable integration
• Event producers and subscribers can be added with no downtime and no impact on existing producers or subscribers
• Fault tolerance avoids the need for manual interaction in case of failures

Scalability

Siebel CRM Event Pub/Sub can leverage Partitions in Kafka enabling business data to be available across multiple Kafka servers. This improves scalability, supports higher volumes and speed of data exchange through parallelism.

With Siebel Event Pub Sub and Kafka partitions, there is improved design-time business agility with effective data-partition strategies

Customer Master

Siebel Universal Customer Master (UCM) integrates with multiple systems using various protocols (HTTP, JMS, MQ Series) or middleware. Kafka is now available as another middleware option for Siebel UCM using the Siebel Event Pub Sub.

Key business benefits are realised from using Kafka as a scalable, fast and fail-safe Customer Master with easier integration to other systems.

Connected Systems

Siebel EAI is a set of tools that allows users to integrate Siebel applications with other applications.

Siebel EAI provides interfaces for inbound and outbound communication, highly flexible, supports XML and a variety of transports to deliver XML documents, including HTTP, IBM MQSeries, and Microsoft Messaging Queue (MSMQ).

Business Benefits

EAI uses a hub-and-spoke approach instead of many point-to-point integrations. This can help to streamline processes, increase data availability, enable data sharing, and automate processes.

Siebel EAI is a rubust, bulletproof integration tooling that has proven successful for over 20 years in some of the most demanding CRM deployments around the world.

Web Services

Siebel CRM applications support both inbound and outbound Web services. Our services use industry standard core technologies as a delivery mechanism for integrating loosely coupled software components.

Web Services are incredibly powerful with the flexibility to incorporate business services logic, integration objects and workflows to create straight-through end to end processes at scale.

Key Features

Siebel EAI is built on a flexible, service based architecture with the following key features:

• Provides bidirectional, real time and batch solutions to integrate Siebel CRM with legacy systems
• Pre-built adapters and enterprise connectors
• Provides data transformation capabilities
• Provides a graphical business process designer, programmatic interfaces, and a high volume batch interface