Izzi Improves Customer Experience and Revenue Growth with Oracle

Summary

Mexican telecommunications operator reduces bill run times by 70% and achieves greater agility with Oracle Digital Business Experience on Oracle Cloud Infrastructure.

Highlights

Izzi, a subsidiary of Televisa Group, is modernizing its business support systems (BSS) in the cloud to bolster customer experience. By upgrading to the latest version of Oracle Communications Digital Business Experience running on Oracle Cloud Infrastructure (OCI), Izzi has reduced billing times by 70% and invoicing times by 60%, allowing the company to receive payments faster and improve cash flow.

At the heart of the Oracle Communications solution is Siebel CRM. The deployment of Siebel CRM is mission-critical to say the least, supporting 6.7m customers, 100m+ Orders and 460m+ Service Requests...

After upgrading Siebel CRM, Izzi saw numerous performance benefits as well as usability. Immediate benefits with scalability, multi browser capabilities, real time monitoring and liquid screens - multi browser and multi device.

Izzi plans to expand its usage of Oracle Digital Business Experience’s customer management features—powered by Siebel CRM—to deliver new customer experiences like enhanced and cross-channel marketing campaigns for personalized care and support.

Read more about the Izzi journey with Siebel and Oracle technology.

Izzi are a recognised Solution Innovator, and an Oracle Customer Reference.