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Oracle Intelligent Advisor (OIA)

OIA enables organizations to build interactive interviews based on business requirements, complex policy, and legislation. Siebel CRM is a robust and mature enterprise application that is used across industries to maintain customer intelligence and related data for Marketing, Sales and Service business processes.

Any Industry-specific use case that requires step-by-step data capture and rules to reach a decision or an outcome is a very valid scenario for using the Siebel CRM and OIA integrated solution.

What are the key features and benefits of Oracle Intelligent Advisor?

OIA, previously known as Oracle Policy Automation(OPA), is a powerful tool used by many businesses across the globe, including many of our own clients. OIA is a specialised decision-making technology that interprets complex policy logic to support its decision making and calculations.

In contrast to other rules engines, OIA can read its rules from documents written in natural language. OIA builds web-based interactive customer service experiences called Interviews based on the configuration and the rules defined when modelling the OIA form.

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Oracle Intelligent Advisor (OIA) pre-built solutions