Leading provider of digital services and communication solutions embrace digital transformation with Siebel CRM

Summary

Siebel CRM Sales and Order Management used to standardize and integrate disparate in-house applications into a unified, ‘One Selling’ platform. Proximus also innovate with Oracle Cloud Infrastructure and use Github Copilot for GenAI code-assist with Siebel CRM.

Highlights

Proximus Group is a provider of digital services and communication solutions operating in the Belgian and international markets. Delivering communication and entertainment experiences for residential consumers and enabling digital transformation for enterprises, they open up a world of digital opportunities so people live better and work smarter. Thanks to advanced interconnected fixed and mobile networks, Proximus provides access anywhere and anytime to digital services and data, as well as to a broad offering of multimedia content. Proximus is a pioneer in ICT innovation, with integrated solutions based on IoT, Data analytics, cloud and security.

Move to OCI

Proximus use Siebel CRM as their strategic ordering platform for B2B / B2C sales and marketing activities. They completed a project for platform modernisation and a move to a more cost-effective financial model based on real consumption. Their implementation of Siebel CRM is very large and complex. The migration involved moving 13 Siebel CRM non-production environments to OCI.

ROI:

Increased operating efficiency and agility
Cost savings
Performance improvements compared to on-premise deployment
Creation of a modern environment for future projects and enhancements

Click here to read more about the Siebel CRM implementation and partnership with TCS.

Using Github Copilot for GenAI code-assist with Siebel CRM

Proximus and their partner TCS ran a project with Github Copilot with the goal to promote the copilot usage for the Siebel development team to improve the efficiency in their development processes. The integration was able to check Siebel configuration code in Business Objects, Services, Interfaces and OpenUI code. It was able to detect code errors, potential performance problems, as well as auto-creating new OpenUI templates.

Further details include:

Connected Visual Studio code and Siebel code repository using Rest APIs using the Siebel script and web template editor open-source tool.
Enabled Copilot in Visual studio code.
Adapted Settings to support both Copilot through proxy and Siebel through web server.
Solution works well to get code suggestions, code review, unit test cases for both Siebel code and Open UI code.

Proximus are a recognised Solution Innovator, not an Oracle Customer Reference.