Support: Maximize Value for your Siebel CRM

1. Oracle Support Is Trusted

Oracle's reputation is built on more than 40 years of delivering award-winning service to customers and ensuring its technology investments are effective, efficient, risk-resistant, and competitive.

Oracle’s team has the expertise and knowledge to offer industry-leading assistance, so your only focus is on how to grow your business.

2. Keep Your Business Secure

Oracle Support supplies security features at every layer of the software stack to help protect your business interests.

With ever-evolving software, security patching is not only a standard operating practice, it’s an essential strategy. Oracle owns the source code and has the tools and the ability to develop security updates for our products.

3. Oracle Support Is Comprehensive

Oracle Premier Support delivers comprehensive maintenance, features, and functionality for Oracle products including the Oracle Database and Siebel CRM. Our approach is holistic and systematic.

• Delivers complete, dependable, fully integrated, and tested products.
• Provides a single point of contact for all integrated support tools and product updates.

4. Continuous Innovation

Siebel CRM innovation includes helping you leverage new technologies, platforms, and functionalities you need to succeed without major upgrades.

• Going forward, Oracle will deliver new functionality to Siebel CRM and the other Apps Unlimited products.
• Save time and money. Control when you add new up-to-date features replacing time-consuming upgrades.
• In addition to running your applications on-premises, Oracle Cloud Infrastructure (IaaS) can run the same applications whenever and wherever needed, including your business-specific customizations.

5. Gain Accreditation and Education

Oracle Support provides continuing education for your team, along with sharing best practices, community support, and group events, so you can make the most of your investment in our products and services.

• Support Accreditation Learning Tracks
• My Oracle Support Essential Trainings
• Product Advisor Webcasts
• How-to Videos

6. Oracle Support is a Global Operation

Oracle Support’s international footprint is indisputable. Engineers are available around the clock across the globe to support your business.

• Provides 24/7 assistance to 430,000 customers, across 175 countries.
• Support from 18,000 specialists in 20+ languages.

7. Oracle Support Policies are Predictable

For more than four decades, Oracle has enabled customers to maximize and expand their existing Oracle Applications investment, while allowing time for future planning.

This has been made possible by our stable and predictable support policy. Our customers are leaders in banking, communications, engineering, construction, financial services, healthcare, insurance, public sector, retail, utilities, and more.

Oracle Premier Support highlights:

• Powerful proactive tools, resources, and knowledge help you optimize product health and performance, whether your software and systems are on-premises or in the cloud.
• Consistent hardware and enterprise software support available across Oracle products, including databases, middleware, and applications