Maximum Speed and Agility for Leading Telco with Oracle Cloud

TIM Brasil are one of the largest Telecom companies in Brasil, which runs mission-critical Siebel CRM for sales, service and revenue generation. They currently hold third place in market share but lead in EBITDA margin, indicating a focus on their most profitable offerings. Additionally, the company is investing heavily in digital initiatives, mobile applications, and enhancing customer experience.

Siebel CRM is one of the most critical environments in TIM as it impacts sales, customer relationships, churn (market share), revenue, and ANATEL compliance measures.

Recently, TIM migrated their Siebel instance to Oracle Cloud Infrastructure (OCI) resulting in reduced operating IT costs and improved performance. This digital transformation focused on high availability, verticalization, high database performance and agility.

A key achievement was migrating the Siebel CRM instances to OCI during the COVID-19 pandemic, the data center exit saved 30% in operating costs.

ROI:

• 30% reduction in operating costs.
• 63% increase in Siebel customer relations.
• 59% increase in Siebel Sales.

TIM Brasil are an Oracle Customer Reference - you can read the case study here.

Watch TIM Brasil talk about their journey OCI with Safra Catz during the CloudWorld 2023 Keynote.

• TIM Brasil are a recognised Solution Innovator, and an Oracle Customer Reference.