Retrieving Optional Upgrade Kits for Mobile Web Clients

This topic describes how to retrieve and install an optional upgrade kit for a Mobile Web Client. Optional upgrade kits are only for client subscribers. Upgrade kits for server subscribers must always be required.

This topic is part of Retrieving and Installing Upgrade Kits.

Note: Siebel Web Clients (the client type that is not installed using a Siebel installer) are not Siebel Anywhere subscribers.

The following procedure describes how to retrieve and install an optional upgrade kit for a Mobile Web Client.

Note: The following procedure restarts the Mobile Web Client computer. It is recommended that users save their work and exit from other applications before starting this procedure.

To retrieve an optional upgrade kit for a Mobile Web Client

1. Invoke the Mobile Web Client.

2. Choose File, then Synchronize, and then Database.

3. In the Siebel Remote dialog box, click Synchronize.

   Synchronization takes place and is complete when the opposing arrows in the corner of the screen disappear.

4. Navigate to the User Preferences screen, then the Component Upgrades view.

5. In the Component Upgrades list, select the desired upgrade component, and check the check box under the Upgrade column.

   A check appears. The Status field value is Upgrade Available for those components where optional upgrade kits are available.

6. Click Upgrade Selected Components to display the Siebel Anywhere Kit Download dialog box, and then complete the following substeps:

   1. Follow the instructions in the Siebel Anywhere Kit Download dialog box to start a Siebel Remote session and retrieve the upgrade kit necessary to upgrade your system.

   2. Click OK to close the Siebel Anywhere Kit Download dialog box.

7. Synchronize again to retrieve the corresponding upgrade kits.

8. Click Upgrade Selected Components again to invoke the Upgrade Wizard for the desired upgrade component.

   After the Upgrade Wizard completes, it will automatically restart the Mobile Web Client.

9. Log in, repeat the previous steps and, from the Component Upgrades list, verify the Status is Version OK for the desired upgrade component. The following describes the fields in the Component Upgrades list.

Field Name	Comments
Upgrade	Check this field to upgrade the component.
Component Name	The name of the upgrade component.
Status	The status of the upgrade component. Values can include the following: Upgrade Available. An optional upgrade kit is available for this component. Upgrade Required. A required upgrade kit is available for this component. Version OK. The version of this upgrade component is current. Upgrade Not Available. The upgrade component is outdated and must be updated; however, no upgrade kit is available to do this. Contact your Siebel administrator.
Current Version	The version of the component on the client computer.
Minimum Version	The minimum required version of the component.
Maximum Version	The maximum required version of the component.
Upgrade Size (bytes)	The size of the upgrade kit.
Download Time (mins)	The estimated time to download the upgrade kit.