About Prewarranty Authorizations
The prewarranty authorization (PWA) is a request that is completed by a dealer, which records the work that must be completed by the dealer. It is used to obtain approval from the manufacturer prior to conducting the work. For example, the asset might have been damaged during transit and requires fixing before the asset can be delivered to the customer.
When you create a PWA, it is assigned a unique reference number and is linked to the asset number, dealer, line items, and cost estimates. Each PWA can have multiple line items for each authorization. After you enter all of the details for a PWA, it is processed using the verification and claims processing rules. If all of the lines in the PWA meet the acceptable criteria, it is approved and authorization.
In addition to being able to create a PWA directly in Siebel Dealer, you can also use a third-party application using Web services. For more information on Web services, see Siebel Automotive Guide.
After a PWA is approved, you can create a warranty claim and link the PWA to it from either Siebel Dealer or through Web services.