Overview of Warranty Claims Management

Managing warranty claims is critical to the overall administration of warranty programs. It involves verifying asset entitlement, creating and approving claims, prewarranty authorizations and approvals, fulfilling standard and extended warranty work, and managing exclusions and recall campaigns. The basic concepts of warranty claims management are described in the following topics:

• About Prewarranty Authorizations

• About Work Orders

• About Warranty Claims

• About Warranty Claim Repair Lines

• About Validation Rules Processing and Exclusions

• About Recalls

• About Exclusions